Intern, Digital Development & Channels

Job Purpose The Intern will support the Digital Development & Channels team in providing first-level application support, assisting with ongoing digital projects, application testing, documentation, monitoring, and day-to-day operational activities.The role is designed to provide additional operational and project support to the team, improve first-level support coverage, and provide an opportunity for the intern to gain practical experience in enterprise digital banking applications, system integrations, application testing, and IT operations.The ideal candidate is technically inclined, proactive, analytical, detail-oriented, and interested in building a career in Digital Banking, Software Development, Application Support, and Technology.Key ResponsibilitiesDigital Application First-Level SupportProvide first-level support for digital banking applications and channels.Monitor digital applications and assist in identifying application-related issues.Perform initial investigation and troubleshooting of reported incidents.Review application logs and basic system information to identify potential issues.Record, track, and follow up on incidents until resolution or escalation.Escalate unresolved technical issues to the relevant development, infrastructure, network, security, or vendor teams.Perform basic application health checks and service availability checks.Support daily operational activities for digital channels.Assist in monitoring digital transactions and identifying unusual failures or service interruptions.Project and Development SupportSupport the Digital Channels and Developments team in ongoing projects and initiatives.Assist in application testing, functional testing, regression testing, and UAT activities.Prepare and execute basic test cases based on defined requirements.Document test results and report identified defects to the relevant teams.Assist with API testing and validation using tools such as Postman.Support project teams during implementation, deployment, and post-deployment validation.Assist in preparing project documentation, implementation checklists, and status updates.Participate in project...