Internal Motor Assessor

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability

1. KEY TASKS AND RESPONSIBILITIES

• Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
• Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
• Carry out re- inspections on repaired motor vehicles
• Provide technical guidance when called upon on various reasonable options to settle motor claims
• Continuous service provider management by constant appraisals
• Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
• Procure parts for garages through bidding.
• Constantly Review the list of rare model vehicles
• Resolve customer complaints and disputes on matters relating to repairs
• Ensure that the repair bids are sent to respective garages.
• Review all bids and award the repairs to the lowest bidder.

2. SKILLS, KNOWLEDGE & COMPETENCIES

Competences

• Assertiveness and Self-drive
• Good interpersonal skills
• Good communication and negotiation skills
• Speed and Accuracy
• Ability to work in a team
• Ability to work under pressure and manage time effectively
• Strong Analytical skills
• Ready to work odd hours
• Excellent Computer skills

3. QUALIFICATIONS & EXPERIENCE

• Diploma in Mechanical/Automotive Engineering
• COP qualifications
• At least 3 years working experience in a similar role

4. ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Closing Date

12 March 2026