Intersectional Application Support Technician

MSF Eastern Africa is Looking for an Intersectional Application Support Technician (m/f/x) for (MSF Belgium), based in Nairobi, Kenya

Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.

Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.

For this position, contact level with patients and children is categorized as Low Risk and will be monitored with this in regard.

Introduction

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

About MSF Eastern Africa

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

Rationale/Objective for Position

Within the Operational Centre Brussels (OCB) Finance Department, the position develops complex XLS Forms based on business requirements from the Programme Resources Risk & Internal Control Unit (FRRIC), adapts existing forms, and ensures thorough testing in KoboToolbox and in the internal control tool WeCheck.

Across all MSF Operational Directorates and EpiCentre, the role ensures that Kobo Toolbox users in countries of operation are empowered to use the tool in a consistent, efficient, secure and effective manner, while supporting the development, deployment and maintenance of all global intersectional Kobo tools.

As Intersectional Kobo Application Support Technician, you sit within OCB Finance (FASU) and Ariadne (OCB eHealth) and you contribute to the governance, quality and sustainability of KoboToolbox and WeCheck at global level. The nature of your work combines direct user support, application administration, and coordination with multiple technical and programme stakeholders to ensure data quality, coherent tool usage, and effective operational support across MSF.

This position will be hierarchically and functionally accountable to the Planning & Control Applications Referent

Tasks & Responsibilities

Shared scopes:

• Develop, implement, test and maintain internal controls and global intersectional tools using XLS Forms, focusing initially on existing forms, with the eHealth/HIS and FFRIC teams to ensure usability, integrity, consistency, high quality, correct formatting and validation of control data, and enable the capture of accurate and context-relevant information and to ensure that data collection and analysis remains consistent, rigorous, and relevant
• Support and guide end-users and internal stakeholders of the KoboToolbox and WeCheck applications, by managing tickets, troubleshooting, writing & maintaining documentation, holding training stations and escalating where necessary to ensure a smooth onboarding experience and a high quality of service for WeCheck users and to help their data collection efforts using global intersectional standards

In the OCB Finance scope:

• Collaborate closely with the FRRIC team to understand their operational needs and requirements for new and existing internal controls and reporting
• Tests and coordinate releases of WeCheck and KoboToolbox with relevant stakeholders in line with best practices to minimise service disruption and provide visibility on open issues
• Support continuous improvement of WeCheck by developing functional specifications and managing change requests with the Internal Control Specialist to improve WeCheck’s functionality and maintain its relevance and usability

In the eHealth/HIS scope:

• Maintain the quality of master data & metadata, such as project lists, inside Kobo and related tools for existing projects and link with other teams across MSF to ensure compliance, interoperability, and correct use of MSF resources and that data remains cleaned and organised
• Collaborate with operational directorates in data governance efforts to reduce duplication of collected data and improve the quality and coherence of collected data
• Collaborate and coordinate with OCA Reporting and Analytics for maintenance of Power BI dashboards/visualizations of all existing globally intersectional tools
• Regularly report to stakeholders with breakdowns of activity, challenges and objectives to give more upwards clarity on the usage of KoboToolbox within MSF

Qualifications

Education

• A university degree in computer science, application management or related area of study, or equivalent experience is essential

Experience

• Experience with KoboToolbox or similar product such as ODK is essential, and with authoring robust and logically complex forms in XLS Forms, is essential
• Experience in automating data extraction and visualization using Kobo APIs is desirable
• Experience in managing data collection efforts in humanitarian contexts is essential
• Experience with MS Office productivity tools is essential
• Experience in data management and application support is essential
• Experience with MSF or other international humanitarian organizations is an asset

Competencies

• Deep knowledge of Kobo, ODK & XLS Forms is essential
• Knowledge of best practices in application management is desired
• Knowledge of data management techniques is desired.
• Good customer-centric mindset
• Effective communication skills and capable of explaining and guiding non-technical users through complex operations
• Able to work with complex formatting, branching and conditional logic, calculations and validations.
• Able to produce & maintain clear documentation

Languages

• Proficiency in English, both spoken and written is mandatory
• Good knowledge of French is a strong asset
• Good knowledge of Spanish, Arabic and Portuguese is an asset

What We Offer:

• An open-ended full-time employment contract through MSF East Africa Section Office in Nairobi, Kenya.
• An annual salary of EUR 18,476 at HQ Grade 6 based on a full-time appointment.
• Social benefits package; allowances ranging between EUR 188 to 295/month based on individual & administrative status.
• Relocation allowance: based on MSF EA terms/conditions.
• Other benefits include; 25 days of annual leave, Employer Pension contribution and medical insurance cover (staff and family) based on MSF EA terms/conditions.

This vacancy is open only for applicants with the right to live and work in Kenya.

• If you recognize yourself in this profile, we welcome you to apply directly via this link or from the MSF EA website, or LinkedIn.
• Applicants are required to upload a Letter of Motivation + Curriculum Vitae (in English) in PDF format as one combined document.
• The closing date for applications is 23rd March 2024.
• If you have any questions regarding your application, please contact recruitment@nairobi.msf.org before the vacancy closing date. Kindly use this email only for technical issues related to your application, for example, if you do not receive an automated response or encounter problems uploading documents. Applications sent directly to this email will not be considered.

Information

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any other way not foreseen for purposes of recruitment.

MSF is an equal opportunity employer and does not charge any application/ recruitment fee.

Lately, MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.