Kenya Digital Extension Lead

ABOUT THE ROLE

The Innovation Lab leads the design and field testing of new products and programs to help One Acre Fund Kenya reach more clients and provide more impactful services. The team is looking for a Digital Extension Lead who will test how we can best use and iterate digital channels (SMS chatbot, Interactive Voice Response, Mobile App) and behavior change communication to promote impactful agricultural practices and behavior change outcomes. 

RESPONSIBILITIES

• You will oversee all phases of the digital extensions innovation process, from design to execution to evaluation and use data to drive continuous improvements.
• You will drive the strategy around improvements of our digital channels through leading research work, developing data-driven recommendations based on farmer feedback and ensuring constant iteration of the channels.
• You will manage complex innovations aimed at improving customer experience and program sustainability.
• You will be required to coordinate across multiple teams effectively and to articulate the portfolios’ vision and expectations to various stakeholders to ensure smooth project operations and achieve the desired outcome.
• You will directly manage 1-3 direct reports and invest in their professional growth.
• You will report to the Director, Kenya Innovations Lab.

CAREER GROWTH AND DEVELOPMENT

We have a culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's Degree
• Data Analysis
• Project Management 
• Team Management
• Experience handling customer-facing digital channels and tools
• Behavior change management
• Digital extensions experience a plus/digital platform experience.