Last Mile Manager

The Last Mile Manager is responsible for managing the effective operations of the Last Mile in terms of on time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, carrefour now, non-food and marketplace etc. The role holder is also accountable for maintaining the shifts of the last mile team, implementing contracts with the third-party providers and logistics to ensure a seamless operation.
ROLE PROFILE

• Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.

REQUIREMENTS

• Bachelor’s degree in Business Administration or related field.
• 5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile. operations
• Commercial knowledge preferred.
• Full professional proficiency in English.
• Communications skills.
• Problem solving skills.