Lead – Digitization & Capability Development

Responsibilities

• Drive New feature rollout on Sales & Tribe app 
• Understand & resolve Field issues on sales Apps & Other digital Tools 
• Manage IT developments related to evolving KYC / Biometric regulations & compliance 
• Own & Run the sales Academy- Driving training & Capability development with UpGrad 
• KYC App (Tribe) issue resolution   
• New feature UAT completion  
• Coordinating field testing for App issues 
• Managing User / network masters 
• Uploading targets on Sales App 
• Mobigo tracking/Utilization/efficiency 

Qualifications  

• Bachelor’s degree in Business, Sales, Marketing, IT, or related field. 
• 4–6 years’ experience in sales operations, distribution management, or digital transformation (telco/FMCG/tech industries preferred). 
• Proven success in deploying digital tools in large sales/distribution networks. 
• Strong background in sales capability building and people development. 
• Hands-on experience with CRM, sales force automation, digital trade systems, and analytics tools. 
• Certifications in Digital Transformation, Agile, or Sales Enablement are an advantage.