Manager, Information Technology

Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.The Manager, IT will be responsible for defining and executing the IT strategy in line with the global company goals.This leadership role involves overseeing the planning, implementation, and maintenance of IT systems to ensure operational efficiency, security, compliance, and alignment with business objectives. The manager will bring a blend of strategic thinking, technical expertise, and leadership skills.Direct Reports:IT OfficersIT AssociatesKey Responsibilities1. Strategic IT Planning:Develop and Implement IT strategies that support the company's business goals and growth objectives.Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.2. IT Infrastructure and Management:Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.3. Technology Solutions and Innovation:Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.Collaborate with business units to identify technology solutions that drive business growth and service excellence.4. IT Service Management:Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them...