Manager – Medical Services

Reporting to the Head of Nursing, the successful candidate will support the medicine department activities in the Hospital through systematic analysis of health data, develop standard guidelines in the Hospital.

Key Responsibilities

• Formulate programme goals and objectives in collaboration with Program Chairs and Clinical leads drawing from the overall institutional strategy.
• Prepare annual operational, capital and staff budgets.
• Lead the team in quality improvement initiatives to ensure delivery of safe and quality care.
• Maintain a database of the key performance indicators and communicates variances in a timely manner.
• Develop and review departmental policies.
• Monitor quality of patient care through defined clinical and service indicators
• Facilitate and attend relevant Mortality and Morbidity meetings and ensures that active follow-up is done with the recommendations and conclusions.
• Support departments in identification of Continuous Quality Improvement projects (CQI).
• Take lead in implementation of evidence-based interventions through clinical pathways and protocols.
• Lead in enhancing revenue generation through development of new services and expansion of existing ones with cost containment initiatives.
• Oversee delivery of customer service excellence by monitoring customer satisfaction.

The requirements

• Bachelor of Science in Nursing.
• Master of Science degree in Nursing will be an added advantage.
• Basic Life Support /Advanced Cardiac Life Support certifications.
• At least seven (7) years of experience in an acute care setting with three years working experience in a supervisory role in medical/surgical unit.
• Valid practicing license with the Nursing Council of Kenya
• Working knowledge of a Hospital Management Information System.
• Excellent interpersonal, organizational, communication, administrative & customer care skills.