Marketing and Customer Success Lead, Quest

Nova Pioneer is looking for a superstar Marketing and Customer Success Lead, Quest. As the Marketing and Customer Success Lead, Quest,you will own Quest's growth, community, and customer experience. While the team is still lean, you will bridge marketing, partnerships, and customer support, driving awareness, engagement, and adoption of Quest across schools and learners. You will help establish Quest as a trusted platform while serving as the primary point of contact for user communications and community engagement. This is a hybrid working position with a commute to our school campuses from time to time. Our school campuses are located in Tatu, Athi and Eldoret.ABOUT NOVA PIONEERNova Pioneer is a pan-African network of schools reimagining education to develop innovators and leaders who will shape the future. With campuses across Kenya and South Africa, we deliver rigorous, values-driven learning that equips students with the skills, mindsets, and confidence to thrive in a rapidly changing world. We are extending this impact through blended digital and in-person programmes that help young people thrive after school.ABOUT QUESTQuest is a learner-facing platform being built to support Nova Pioneer's Post School Success Programme (PSSP). The initial MVP focuses on one clear learner journey: helping high school students explore post-school pathways, complete guided quests, submit work, and receive structured feedback (including AI-supported feedback).We are building one meaningful learner loop, tightly integrated with offline school programmes. Clarity, safety, and usability matter more than feature volume.About the RoleAs the Marketing & Customer Success Lead on Quest, you will own Quest's...