Medical Representative, CRM (Nairobi)

Job Description SummaryThe Medical Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.Job DescriptionMajor accountabilities: Drive Competitive Sales GrowthIdentify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.Drive sales performance through the skillful orchestration of positive customer experiencesEngage and Build Relationships.Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for NovartisDeliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them.Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.Deliver Value to...