Officer Account Support

Key Responsibilities include:

Account opening, maintenance and closing

• Capture and maintain data effectively and accurately.
• Process and maintain related documents and records.
• Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
• Comply with the Code of Banking Practice at all times.
• Follow detail steps as per Star 2 of 5 Star process.

Mandates

• Obtain mandates for all accounts, where required.
• Ensure that mandates are correctly completed and conform to legal requirements.

Administration

• Ensure the timeous processing and capturing of investment rollovers.
• Correct exceptions highlighted on edit and demographic clean up reports promptly.
• File mandates and signature cards accurately.
• Resolve account detail queries and problems within laid-down time frames.

Business development

• Sell the bank’s product reactively and pass on sales leads to the applicable areas.

Legislative prohibitions

• In terms of the Prudential guidelines under the CBK Act, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.