P&C Design and Change Management Specialist

Job Overview:The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC's global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who's affected, how ready they are, what could go wrong, and how to address it before it does.Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.Major Responsibilities:Change ManagementDesign and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projectsDesign and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gapsDevelop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audienceBuild and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teamsIdentify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendationsEstablish...