Pigia Penda Representative

About Us:Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve.Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people.Today, our team of 500+ passionate professionals proudly operates 20 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services that bring The Penda Way to life every day.At Penda, we are building a culture where our people grow, our patients feel valued, and our communities thrive — because we’re Here When It Matters.Scope of workPigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed, and conducting follow-up calls with our patients post-treatment. These efforts are crucial in ensuring that every interaction with Penda Health is efficient, supportive, and responsive to our patients' needs.Responsibilities:Handling of incoming chats on Chat na Penda with a focus in generating leads to maximize conversion for telemedicine from prospective customers.Answer all incoming calls professionally and ensure that callers’ issues are resolved well, given the right information and within a short time possible.Handling of follow-up calls for all patients assigned with great patient experience and...