Product Analyst- ERP

We’re looking for a detail-oriented and process-driven Junior Product Owner & Ticket Prioritization Analyst to support our product and IT teams. This role is ideal for someone early in their product or business analysis career who is passionate about improving systems, coordinating ticket workflows, and ensuring smooth delivery of IT features and fixes.

You’ll test newly released features, support local teams by turning smaller requests into actionable tickets, and help organize priorities in our Jira system.

Key Responsibilities:

Release Testing & Validation.

• Test newly released IT features and fixes before and after deployment.
• Document bugs, inconsistencies, or usability issues and follow up with the tech team to resolve them.
• Ensure tickets meet the acceptance criteria before closure.

Ticket Intake & Requirement Definition

• Serve as the first point of contact for smaller Jira requests from local teams.
• Clarify needs with requesters and translate them into basic, structured business requirements.
• Create and groom tickets that are ready for development.

Ticket Prioritization & Backlog Support

• Review incoming Jira tickets, suggest their business priority, and coordinate alignment with Product Owners.
• Flag urgent or high-impact tickets and escalate when necessary.
• Maintain backlog hygiene by closing outdated or duplicate issues.

Reporting & Jira Dashboards

• Build and update basic Jira dashboards and reports to track progress and status of key tickets.
• Share visual summaries of work done, blockers, and pending requests with relevant teams.

What you will need:

Qualifications:

• Diploma/Degree in Business Administration, or related field.
• Relevant minimum of two years Product analyst experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent Interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Confidence
• Decent understanding of mogo processes and systems,
• Strong communication skills.