Product Associate

MAIN PURPOSE OF JOB

The Product Associate will support the Innovations Manager as well as the Digital and Innovations team in the planning, development, and deployment of products and solutions. The role will involve assisting in product research, managing product and process documentation, coordinating with cross-functional teams, and ensuring the timely delivery of product milestones.

PRINCIPLE RESPONSIBILITIES

• Product Development Support: Assist the team in researching, conceptualizing, and developing digital products and features.
• Market Research: Conduct research on market trends, customer needs, and competitor products to inform product development strategies.
• Documentation: Prepare and maintain product documentation, including user guides, product specifications, and reports.
• Cross Functional Coordination: Liaise with teams such as design, engineering, training, and finance to ensure smooth communication and project execution.
• Data Analysis: Collect, organize, and analyze data related to product performance, customer feedback, and usage metrics to support product decision-making.
• Product Testing: Assist in product testing and quality assurance by preparing test cases, executing tests, and documenting issues and feedback.
• User Support: Provide support to internal teams and external customers by addressing product-related inquiries and troubleshooting issues.
• Project Management: Help track project timelines, deliverables, and milestones, ensuring deadlines are met.
• Administrative Support: Perform administrative duties, such as scheduling meetings, preparing presentations, and organizing product-related events.

REQUIRED QUALIFICATIONS

Education and Professional Qualifications

• Bachelor’s degree in Computer Science, Business, Information Technology, or a related field.

Experience

• 1-2 years of experience in a product management, digital innovations, or similar role is preferred.

Preferred Skills

• Proficiency in programming languages, tools and frameworks (eg Javascript, Angular, React, Github, etc)
• Basic understanding of digital product development processes and agile methodologies.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with product management tools (e.g., Jira, Trello) is a plus.
• Analytical mindset with the ability to interpret data and generate insights.
• Problem-solving skills and willingness to take initiative.

Competencies

• Team Collaboration: Ability to work closely with various teams to ensure alignment in product development.
• Adaptability: Willingness to take on different roles and responsibilities in a fast-paced and evolving environment.
• Attention to Detail: Ensure accuracy in documentation, reporting, and project management.
• Communication: Strong verbal and written communication skills to effectively convey ideas and updates.