Regional Product Support Engineer

Your Mission

• Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
• Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
• Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
• Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
• Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.
• Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
• Provide any preliminary solution to internal and external customers.
• Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
• Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
• Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
• Provide daily telephone & email support to internal and external customers, throughout the life of the machine
• Secure retrofit application on the installed base
• Secure performances of commercially released equipments and lines

Your Profile

Level of Education and Language

• Bachelor Degree or equivalent
• Good level of English
• Local Languages spoken in the region are a plus

Level of Experience and Skills

• Minimum of 3 years with technical assistance and/or field experience
• Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
• acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
• Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
• Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
• ability to manage and satisfy customer requests