Relationship Executive

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionThe Old Mutual Group have an exciting opportunity for a Relationship Executive.The Relationship Executive is responsible for providing professional guidance on policy matters, ensuring comfort and assistance of clients/intermediaries, and communicating with clients and brokers on a timely basis for relevant concerns.1. KEY TASKS AND RESPONSIBILITIESEnd to end proactive management of Intermediaries and customer relationships for assigned portfolio of schemes.Ensure superior customer experience is always provided to intermediaries/clients while working closely with other departments.Track and report on delivery of OM Customer Service Charter to meet the NPS and NES targetsContribute to the profitable growth of the portfolio based on set annual targets through profitable retention of existing businessResponsible for obtaining and providing correct market intelligence on renewal/Tender business to ensure it is correctly/competitively priced.Proactively manage and reduce all costs including cost controls for adverse performing schemes.Support on excess, undertakings, and premium collection.Adhere to all the processes, procedures and controls set parameters.Train and increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same.Demonstrate teamwork/spirit and continued personal development.Any other duties that may be assigned by the management.2. SKILLS AND COMPETENCIESTechnical Skills:Health Benefit Plans ManagementPresentation & Public speaking skillsKey Accounts ManagementCustomer ServicingAbility to work independently in a fast-paced environmentHighly motivated, flexible and adaptable nature.Good business acumen and good understanding of the marketSelf-starter who shows initiative and is able to work under minimal supervisionPersonal and professional ethicsGeneric...