Relationship Manager Africa China Banking

Outputs:

Strategy:

• Leads and executes the Africa China Banking sector value proposition, related toolbox(es) and business life journeys in country and customizes accordingly.
• Provides input into the overall segment value proposition and related toolbox(es).
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Implements effective approaches to capture the full value chain of trade between Country and China represented in our penetration rates in the following three focus area’s:
• Africa China trade
• Chinese owned businesses
• Chinese SOE’s and Multinationals expanding into Africa

Client:

• Retains a key focus on client relationships, client experience and operational efficiency.
• Implements and drives the agreed client value metrics pertaining to Horizon 1, 2 and 3.
• Leads and drives for constructive and speedy resolution of client queries and complaints.
• Identifies client trends through internal and external insights, informs strategic choices and priorities by engaging with clients and leveraging client analytics
• Partners with Client Solutions and 3rd Party partners and ecosystems to drive the delivery of multi-products and services for the client.
• Stays abreast of market and competitive developments in order to provide innovative and value-added services to clients who are served by many renowned organisations.
• Where necessary provides subject matter expertise for deal complexity.
• Identifies and executes on trade flow opportunities between Country and China.

Product:

• Drives multi-product client experiences to address business life events, distributed through client engagement platforms.
• Delivers SBG and 3rd party products and services to the Africa China Banking sector through a client centric platform.

Financial Management:

• Accountable for the achievement of the sector financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with Business and Commercial Clients, Country requirements in close collaboration with country, other segment heads and Client Solutions.
• Ensures that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions.

Risk, Reg, Prudential and Compliance:

• Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
• Develops appropriate recovery and resolution plans to protect the Africa China Banking sector from any untoward event.
• Drives satisfactory audit outcomes and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.
• Retains central oversight of all risk and remediation matters relating to Africa China Banking in Country.
• Develops client risk appetite based on the defined framework which is signed off by Business and Commercial Clients, Country in conjunction with Risk.
• Implements and monitors risk management across client coverage (e.g., operational risk, credit risk, ecosystems risk and partner risk management).
• Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
• Manages Operational Risk loss within a prescribed tolerance limit.

People:

• Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.
• Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organization.
• Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Provides input into talent strategy developed by People and Culture.
• Identifies current and potential employee skill requirements in consultation with the People and Culture function.
• Embeds Group culture initiatives (e.g. Vuka, Care and Growth) in
• Africa China Banking, Business and Commercial Clients Country.