Relationship Officer- Bancassurance

Description

Equity Bank is a leading Financial Services Institution operating in Kenya. Our diversified business spans are banking, insurance, technology and social enterprise, enabling us to deliver integrated solutions that drive inclusive growth on a scale. Our business model is anchored on a distinctive Tri-Engine framework— Social, Economic and Sustainability, which systematically strengthens value-chains, empowers communities and delivers long-term social and economic impact.

Our purpose, “Transforming lives, giving dignity, and expanding opportunities for wealth creation,” guides our strategic decision. We are driven by a bold vision “to be the champion of the socio-economic prosperity of the people of Africa,” and this ambition is embedded in our culture through our core values of professionalism, integrity, creativity and innovation, teamwork, unity of purpose, respect and effective corporate governance (PICTURE).

Our growth and impact agenda is clearly defined and operationalized through the Africa Recovery and Resilience Plan (ARRP), which serves as the strategic blueprint for sustainable expansion and long-term value creation across the continent.

The Role Purpose

To drive the end-to-end sale and servicing of Life, General, and Medical insurance products within assigned branches, while providing technical support and guidance to branch teams to enhance insurance penetration and revenue growth.

The Key Responsibilities

Business Development & Sales

• Generate and pursue referrals and leads from branch teams and other channels.
• Secure appointments and conduct customer needs assessments.
• Prepare and present tailored insurance solutions to prospective clients.
• Close sales and ensure timely premium collection.
• Achieve assigned sales targets in line with departmental objectives.

Onboarding & Compliance

• Collect and verify all required KYC documentation.
• Facilitate accurate onboarding and policy issuance in line with regulatory and internal requirements.

Customer Service & Retention

• Provide post-sale service and relationship management.
• Manage policy renewals to ensure business retention and growth.
• Follow up and support claims processing to ensure timely settlement.

Risk & Advisory Support

• Advise branch credit teams on appropriate insurance covers to mitigate lending and operational risks.
• Promote embedded and credit-linked insurance solutions.

Qualifications

Key Technical Skills & Leadership Competencies

• Certificate of Proficiency (COP) or Executive Certificate of Proficiency (ECOP) - Mandatory
• Strong analytical and numerical skills
• Sales and negotiation skills
• Customer Relations management
• Product knowledge (Life, General & Medical Insurance)
• Strong communication and presentation skills
• Integrity and adherence to regulatory standards

Experience Requirements

• Minimum of two (2) years’ experience in insurance sales (agency, brokerage, or bancassurance environment).
• Proven track record in meeting or exceeding sales targets.
• Proficiency in written and spoken English and Kiswahili.

Academic Qualifications and Certifications

• AIIK Diploma in Insurance (or progress towards completion).
• Bachelor’s Degree in a Business-related field (e.g., BCom - Insurance/Actuarial, BBM, or equivalent).