RFP: Provision of Security Guarding and Front Office Security Services

The main objective of this assignment is to maintain a safe and secure working environment by deploying qualified and trained security personnel capable of:

• Protecting Inkomoko premises, personnel, and property.
• Managing front office access, visitor control and CCTV monitoring.
• Supporting emergency response and incident reporting procedures.
• Maintaining professional conduct in line with Inkomoko’s operational standards and security protocols.

Scope of Work

The contracted company will be expected to perform the following functions:

Guarding Services

• Deploy trained and uniformed guards to provide day and night security at designated premises.
• Conduct regular patrols and deter unauthorized access or security breaches
• Ensure all guards are properly equipped, disciplined, and supervised.

Front Office Security

• Manage the reception area and all entry/exit points to ensure controlled and secure access.
• Verify and register all visitors, issue and retrieve visitor passes, and maintain accurate visitor logs.
• Uphold a professional and courteous front-office demeanor, reflecting the organization’s values.
• Monitor CCTV feeds in real time and promptly report any suspicious, abnormal, or unauthorized activity.
• Receive, inspect, and record all items being delivered to or leaving the office premises.

Incident Reporting

• Report all incidents, emergencies, or security breaches to the designated Inkomoko Security Focal Point immediately.
• Maintain official Occurrence Books (OBs) and submit bi- weekly and monthly or  ad-hoc reports as required.

Emergency Response Support

• Participate in scheduled security and safety drills (fire, evacuation, flood).
• Assist staff and visitors during emergency situations and coordinate with emergency responders as per established procedures.

Coverage Areas

The company will be required to provide services at the following Inkomoko locations:

• Urban office: Nairobi
• Field sites: Garissa, Kakuma, Lodwar
• Additional locations as may be determined by Inkomoko from time to time

Requirements

Experience and Qualifications

• To be considered, the security company must:
• Be duly licensed by the Private Security Regulatory Authority (PSRA) of Kenya.
• Have a minimum of five (5) years of verifiable experience providing similar services in North Eastern Kenya (Garissa and Dadaab), Turkana (Lodwar and Kakuma), and  refugee camp environments.
• Demonstrate operational capacity and logistical support in high-risk areas.
• Provide evidence of trained, vetted, and insured guards, both male and female, as appropriate.
• Have demonstrable experience in CCTV monitoring, access control, and visitor management.