Senior Manager, Business Development

Principal Accountabilities:

Strategic Planning

• Monitor & analyze industry trends (e.g. market, country, regional, global, competitors) and consumer/commercial behavior across banking, financial services, and technology sectors to predict business impact to Visa and develop comprehensive plans in assigned markets.
• Develop ambitious & holistic strategic plans for assigned Clients based on market information, Client objectives & capabilities, Visa priorities, and competitor activities while simultaneously supporting Visa’s Kenya strategy.
• Oversee the development of operational plans for each assigned Client, including: objectives, corresponding tactics and actions, and desired key results.
• Drive Visa’s Innovation agenda via thought leadership on emerging capabilities including mobile, Visa Direct, and Tokenization to name a few.
• Meticulously lead core Profit / Loss (P/L) activities in markets of responsibility with discipline, rigor, and little supervision (e.g. marketing plans, product launches).

Business Development and Relationship Management

Establish trust, cultivate deep relationships between Visa and assigned Clients (e.g. financial institutions, merchants, fintechs), and ensure a customer centric mentality so we may:

• Understand clients’ business priorities, processes, and strategies
• Anticipate end users’ needs as we design and build the future of payments
• Offer Visa solutions and strategies that drive impact for customers and growth for our clients
• Enthusiastically serve as a passionate consultant between Visa & assigned clients in the areas of (but not limited to): solutions, implementation, operations, marketing, finance, government engagement, compliance, and risk – ensuring responsiveness & high quality support.
• Achieve & exceed assigned revenue targets while driving acceleration and expansion of Visa’s business across client portfolios in Kenya.
• Identify & lead new business development opportunities that drive mutual growth for clients and Visa.

General

• Responsible for leading & monitoring Visa projects/operations across Kenya and playing a key support role in other territories where assigned clients operate.
• Manage budgets & achieve profitability and earnings targets across assigned territories and portfolios.
• Effectively communicate across Hub (East Africa), Sub-Regional (Southern and Eastern Africa), and Regional (CEMEA) functional departments to ensure alignment of strategic objectives, business plans, escalations, and best practices.
• Have a natural bias for enabling team success, building comradery and a shared purpose of positively impacting client’s business performance.
• Actively contribute to the professional development of the larger East Africa team through mentorship & coaching.
• Lead & support ad hoc projects / strategic initiatives as directed by Visa Kenya Country Manager.

Security

• As with all positions within Visa CEMEA the applicant is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and Client information.

Health and Safety

• Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.

Qualifications

• Bachelor’s degree or equivalent qualification
• Extensive business experience in the payments and digital commerce industry, with an applied working understanding of how banking, payment networks, mobile networks, fintechs, and other constituents come together to deliver differentiated services to clients.
• Working knowledge of payment products, banking industry, and payments industry trends.
• Strong commercial acumen & experience managing P / L across multiple markets.
• Strong sales leadership experience in leading cross-functional teams and track record of excellence in execution and commitments with results in a fast-paced, deadline-driven, globally matrixed environment.
• Results driven individual with exceptional understanding of risk management, compliance, legal, marketing, and other core business functions that may influence Client needs & decisions.
• Fiercely collaborative and able to effectively partner with executives at Visa and from Visa’s clients to leverage the company’s products and services that in turn, enhances Visa’s client relationships.
• Superior ability to influence people and work across boundaries to execute highly complex programs with multiple interests involved (e.g. closing complex, competitive projects with clients and sales processes).
• Proficient in navigating cultural, political, governmental, and regulatory environments across multiple countries/markets.