Senior Manager, Communications and Corporate Relations

Job Purpose

• This role is responsible for the development and implementation of both internal and external communication strategies for I & M Bank and its subsidiaries. Their duties include developing the Bank’s messaging framework, managing the Bank’s relations with the media and key stakeholders, developing editorial material for internal and external use, as well as providing executive communications strategies for the Bank’s leadership. The role is also responsible for leading communication strategies for the Sustainability and Foundation teams.

Key Responsibilities

Strategic Communications & Messaging – 30%

• Develop and roll out effective integrated communications strategies for the Bank and its affiliates, to build brand relevance, consideration, trust and advocacy.
• Advise the business on appropriate messaging based on understanding of internal and external audiences, operating environment, and business strategies.
• Review all customer communication collateral to ensure clarity, simplicity and brand alignment.
• Coordinate and deliver Internal and External Communication to inform decision making.

Stakeholder & Media Engagement – 20%

• Lead the Bank’s stakeholder engagement efforts including mapping relevant stakeholder groups and devising engagement methods.
• Build strong, ongoing relationships and partnerships with journalists and other media practitioners including media houses.
• Participate at relevant internal and external forums as part of the Marketing and Communications community.

Content Creation & Distribution – 15%

• Create informative and interesting press releases, press kits, newsletters, and related communication materials.
• se internal communication channels (e.g., townhalls, Workplace, WhatsApp, newsletters etc.) to profile key business developments aligned to the organisation’s strategy.

 Internal Collaboration & Business Partnership – 20%

• Build ongoing relationships and partnerships with business teams to position Communications as a key contributor to overall business growth.
• Understand the communication needs of the business partners and advise appropriately.

Impact Measurement & Reporting – 15%

• Review and measure the impact of the colleague-first approach for all campaigns and business communication and its overall impact on colleague engagement and satisfaction.
• Adhere to all compliance and reporting requirements with regular, daily, weekly and monthly communications reporting.

Job Dimensions:

Financial Responsibility:

• N/A

Job Specifications

Academic Qualifications

• Bachelor’s degree in Communications, or a related field
• Professional certifications in PR & Communications preferred
• Master’s degree in relevant field is preferred
• Professional Qualifications / Membership to professional bodies/ Publication
• Membership in professional bodies in the PR field.
• PRSK memberships or in related field.

Work Experience Required

• Over six (6) years’ relevant experience with over three (3) years in a senior management role in a similar sized organisation

Competencies:

• Strategic thinking and mindset
• Ability to nurture relationships with key cross-functional stakeholders
• Rich Networks in the media field
• Excellent writing and messaging skills
• Creativity and innovation in creating and choosing communication channels
• Strong project management, planning and organizing skills
• Resilience, flexibility and Interpersonal sensitivity
• Customer Service Orientation
• Strong Reporting and Results Orientation
• Ability to co-create as a team player
• Adapting and responding to change