Senior Operations Manager East Africa - CSC

Task and responsibilities

• Manage embedded consultant Services and client requirements across East Africa on a day-to-day basis.
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals.
• Identify, analyse, and assess risks and develop appropriate risk mitigation strategies for our clients.
• Deliver and manage protective services engagements, including in high-risk locations.
• Support and drive the development of resource management tools, including enhancing consultant information storage and accessibility.
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards.
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
• Support resource management including maintenance of a live database, and the selection, recruitment, training, contracting and deployment of consultants for client projects.
• Collaborate with the wider Operations Management team in the management of all engagement’s tasks throughout Africa, Europe, & Middle East as required.
• Regularly work directly with clients as a senior subject matter expert.
• Maintain and expand business relationships through collaboration with clients.
• Identify and advise on opportunities to improve operations management processes and implementation.
• Deliver high-quality work in response to identified needs of existing and new clients including consulting engagements where appropriate.
• Maximise revenue and profitability of tasks / embedded consultancy engagements.
• Ensure all projects are being delivered on time and in budget.
• Work closely with HR colleagues to support effective consultant onboarding.
• Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication.
• Ensure that consultants are effectively supported by Control Risks.
• Identification, vetting and management of third-party providers across the region.
• Work with the Business Operations team to ensure project administration is of the highest standard.
• Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration.

Requirements

Essential

• Has a detailed understanding of the East Africa operating environment..
• Experience in delivering and managing protective services.
• Ability to work calmly in high stress environments.
• Excellent English verbal and written communication skills with an understanding of basic Swahili
• Demonstrated knowledge of security analysis and risk assessments of physical security or security operations and planning.
• Be experienced in basic communications and radio use/procedures.
• Provide risk management planning and performing qualitative risk analysis.
• Be able to define and estimate project activities and resources.
• Experience with acquiring, developing, and managing project teams.
• Project / commercial management skills.
• Education to degree level / or relevant commercial experience.
• Developed IT skills (Microsoft Office).

Preferred

• Master’s degree.
• Security / Risk consulting qualification.
• Training qualification.