Senior Quality Engineer

The Senior Quality Engineer role reports to the Radio, Planning and Optimization Lead. He/she will be responsible for the optimization of 2G/4G/5G mobile services towards delivery of excellent network service that will always enhance customer experience.The role holder duties will include but not limited to:Share regular network insights with key focus on tool usage i.e. Geolocation and SONDeliver network level quality of service (QOS) performance and regulatory targetsEnd to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues.Oversee and share insights on new feature trials and impact assessment before massive roll-outProactively track and manage customer complaints as captured on internal customer experience platformsTrack and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be takenTimely and accurate KPI reporting as requiredQualifications, Competencies and Behaviors required:Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands–on experience on 2G, LTE/5G OptimizationWorking knowledge on Geolocation, SON, Netact, Google earth and Mapinfo.Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantageAbility to manage an outsourcing partner to effectively deliver on service level agreementsA team player with excellent problem-solving skillsKeen attention to detailsStrong planning, analytical and execution skillsProactive with a can-do attitude.