Senior Relationship Manager- Marsabit

Role Overview:

• The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.

Key Responsibilities:

• Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
• Team leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
• CRM Management: Keep detailed and updated records of client interactions for precise decision making.
• Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
• Conflict Resolution: Address clients' concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
• Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.

Requirements

• A strong passion for education and EdTech. 
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools. 
• A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets. 
• Flexibility to work long hours, including nights and weekends. 
• Capable of working independently in a fast-paced and dynamic environment. 
• Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key. 
• Prior experience in sales, marketing or customer service is preferred. 
• Local candidates are encouraged to apply.