Senior Specialist: Colocation

Description

The purpose of this role is to support to the Operations manager for all operational tasks and activities within co-location and other operational areas.

Key Result Areas:

Data Centre Colocation Planning

• Assist with Design and implementation of capacity management according to availability and client requirements
• Assist with Management of floorplan capacity and defining standards for implementation
• Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space
• Configuration of equipment location (floor/rack space), which includes power, network connectivity and cooling capacity
• Manage Asset and availability Management within the colocation space
• Assist with Vendor Management for all services relating to Colocation and Meet Me Rooms
• Manage and control network entry points and cabling solutions within the Data Centres environments
• Provide support on major bids in order to fine tune our client facing value proposition as and where required and respond with appropriate services and solutions
• Provide oversight and guidance to projects teams for a variety of projects within the Data Centre and co-location space
• Onsite supplier management – implementation, RAMS and SOW documentation to be submitted.

Data Centre Colocation Management

• Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
• Responsible for ensuring continued support and building of relationships with existing and new customers
• Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
• Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility
• Assist with writing Standard Operating Procedures and Emergency Operating Procedures for all activities related to colocation tasks and processes (SOP’s and EOP’s)
• Support Operational Service Level Agreements in alignment to customer contracts
• Assist with ensuring that all Operational policies, processes and procedures are followed for any client related activity inside the Data Halls (SOP’s and EOP’s)
• Manage escalations of customer faults, alarms and incidents, repair of faults and restoration of services
• Assist with ensuring customer/client relationships are maintained through constant interactions (Meetings, Audits, Visits)
• Assist & support the integration between Data Centre Operations and Security, Infrastructure and Health and Safety departments for procedures, incidents, changes and reporting with regards to all customer/vendor interactions
• Manage & coordinating with customers to ensure proper notification and communication are done on all changes in the DC space
• Manage & assist any additions, changes or improvements in the Co-locations and associated areas.
• Responsible for ensuring Project/construction activities do not negatively affect operational activities in areas of responsibilities
• Responsible for Logging & tracking of Change Control activities.
• Responsible for DCIM deployment and management

Data Centre Colocation Reporting 

• Assist with Customer monthly billing information on usage and space allocation
• Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities. 
• Manage all activities (shift handover reports, SNOW tickets, customer emails & calls) are recorded and tracked within the Colocation environment
• Assist with ad-hoc customer audit reports and business reviews
• Responsible for gathering Capacity and Availability information for reporting purposes  
• Responsible for capturing and compiling all relevant data for monthly reviews
• Responsible for reporting on Request, Incident, Problem and Change management activities 

Finance and Administration

• Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
• Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers

Requirements

Formal Qualifications

• Relevant IT or Engineering qualification
• Certified Data Centre Professional is an added advantage

Experience

• 3-5 years' experience in Data Centre Colocation
• 3-5 years' experience with IT systems and networking
• 3-5 years' experience with Cabling & Cable management
• 3-5 years advanced Experience & Knowledge of Ticketing systems
• 3-5 years' experience with Data Centre infrastructure systems

Knowledge & Skills

• Knowledge of Data Centre Colocation Systems
• Knowledge of Data Centre Power Systems, HVAC and Monitoring Systems
• Knowledge of Data Centre Infrastructure and Security Systems
• Deep understanding of Data Halls Technology, Products and Services offered Service Level Management and Reporting
• Ability to work alone or as part of a cross-functional team
• Ability to coordinate, supervise and communicate with contractors
• Good verbal and written communications skills
• Good analytical thinking ability
• Process-oriented and conscientious
• Motivated and disciplined
• Ability to work under pressure in a mission critical environment
• Knowledgeable with First Aid and Fire Fighting