Service and Installation Lead, Solar Inverter Systems

About the Role:
The Service and Installation Lead will oversee the development, implementation, and scaling of field operations, installation, and technical service functions for Sun King’s solar inverter business and institutional projects, including schools and hospitals. This key role is responsible for building high-performing teams, designing efficient operational processes, and ensuring an exceptional customer experience as the company scales this new vertical. 

What you would be expected to do

Strategic Leadership

• Design and implement the installation and service strategy for the inverter product line across multiple markets.
• Collaborate closely with Product, Commercial, and Supply Chain teams to ensure seamless GTM and post-sales execution.
• Define and manage KPIs including installation turnaround time (TAT), service levels, customer satisfaction (NPS), and first-time fix rates.

Operational Execution

• Build and manage field technician teams, installation partners, and training programs to deliver best-in-class service.
• Establish and continuously improve SOPs for installation, commissioning, maintenance, and troubleshooting of solar inverters.
• Oversee spare parts logistics, warranty processes, and performance monitoring to ensure operational efficiency and cost control.

Project-Based Implementation (Institutional Projects)

• Lead the implementation and installation of institutional projects such as BEFIT (schools, hospitals, and other infrastructure).
• Coordinate with donors, governments, and partners to ensure project delivery on time and to specification.

Team Development & Capacity Building

• Hire, train, and manage regional service team, installation teams, and technical trainers.
• Develop certification programs to maintain safety, technical excellence, and compliance.

Customer Experience & Quality

• Drive a customer-first culture with high reliability, service quality, and speed.
• Ensure continuous improvement efforts through data insights and field feedback.

You might be a strong candidate if you

• 8+ years of experience in technical operations, field service management, or installation delivery, preferably in solar or energy sectors.
• Good leadership in multi-country service operations and project-based deployments.
• Experience with renewable energy systems, battery storage, and solar hybrid technologies.
• Proven ability to build high-performing teams and execute complex field programs.
• Data oriented mindset, process orientation, and stakeholder management.
• Empathy for customers. Someone who cares deeply about every customer touchpoint, from first interest to lifetime support.
• Demonstrated focus toward customer needs and field realities, with a history of translating feedback into tangible product and service improvements.