Specialist: Procurement - Travel, Insurance & Workplace Experience

Role Overview:

The Specialist: Procurement -Travel, Insurance Coverage & Workplace Experience supports the Head, Supply Chain Management in optimising organisational spend and efficiency across travel, insurance coverage, and workplace experience functions. The role focuses on driving cost optimisation, ensuring business continuity, and enhancing employee experience through effective vendor management, policy implementation, and compliance oversight.

This includes developing and executing travel and coverage strategies that deliver value for money, negotiating contracts and renewals with service providers, managing group-wide travel and insurance portfolios, and coordinating high-quality workplace services across markets. The Specialist also ensures that all related procurement and operational activities align with company objectives, regulatory requirements, and stakeholder expectations fostering consistency, cost discipline, and operational excellence across the organisation.

Key Responsibilities:

Travel Management:

• Manage the company’s end-to-end travel function — including planning, approvals, vendor coordination, and cost tracking across markets.
• Negotiate corporate rates and frameworks with airlines, hotels, and transport partners to drive value and ensure service quality.
• Maintain and update the travel policy, ensuring compliance, visibility, and smooth employee experience.
• Participation in specialized projects and assignments related to procurement, as required.
• Provide advice and guidance to internal customers on travel matters as well as on relevant processes and terms.

Coverage (Insurance) Administration:

• Coordinate and manage all company insurance portfolios — including travel, asset, health, and life coverage — ensuring optimal protection and timely renewals.
• Liaise with Finance and Legal on claims, documentation, and policy reviews.
• Conduct regular benchmarking to secure competitive premiums and compliance with local regulations.
• Maintain up-to-date insurance schedules and communicate key information to relevant stakeholders.

Workplace Experience

• Champion sustainability and well-being initiatives in partnership with the People & Culture team.
• Oversee vendor relationships for facility and general office-related services, ensuring cost efficiency, quality delivery, and adherence to standards.
• Support company events, leadership visits, and cross-team engagements that enhance collaboration and culture.

Documentation & Audit readiness

• Lead sourcing and procurement processes related to travel, insurance, and workplace services.
• Ensure policy adherence, budget discipline, and documentation readiness for audits and compliance reviews.

Knowledge & Experience:

• Minimum of 5 years core experience with handling travel and Insurance procurement in the service industry.
• Bachelor’s degree in hospitality or Travel management, Business Administration, Finance, Economics, or a related field.
• Strong understanding of procurement policies and regulatory frameworks – especially within the fintech or financial services sector
• Experience with contract negotiation and vendor performance management – to drive value and mitigate risk.
• Familiarity with procurement systems and ERP tools – such as Oracle NetSuite for efficient sourcing and spend tracking.
• Knowledge of supply chain dynamics and cost optimization strategies.
• Exposure to audit processes and documentation best practices – ensuring compliance and readiness for internal or external reviews.
• Ability to collaborate with cross-functional teams – including Legal, Finance, IT, and Risk, to align sourcing strategies with business goals.

Essential Skills:

• Strategic Sourcing & Negotiation – to secure the best value while managing supplier risk.
• Contract Management – reviewing and enforcing terms aligned with compliance and business objectives.
• Financial Acumen – understanding cost drivers, budgeting, and total cost of ownership.
• Analytical Thinking – interpreting data to make informed sourcing and supplier decisions.
• Regulatory & Compliance Awareness – particularly in fintech, where procurement must align with data privacy and financial regulations.
• Communication & Stakeholder Management – engaging internal teams and external vendors effectively.
• Excellent interpersonal skills and professional maturity to support senior leaders while driving structure and efficiency.
• Process Improvement – using methodologies like Lean or Six Sigma to streamline procurement operations.
• Digital Proficiency – comfortable with ERP systems

Personal attributes:

• Exceptional attention to detail with a proactive, problem-solving mindset.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong time management skills and ability to prioritize tasks effectively.
• Amiable, self-starter with the ability to work under pressure and meet tight deadlines.
• Adaptable to change and open to taking on new challenges.