Supervisor, Payment Trade and TBO

Job Purpose

Ensure timely processing of Payments, Trade & TBO transactions in line with current policies and procedure.

Financial & Management Development:

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all treasury products.
• Ensure complete and accurate processing of all payment, trade & TBO finance transactions and collection of commissions thereof.
• Eliminate financial losses emanating from processing fraudulent transactions.

Customer Perspective:

• Provide a high quality of service to all clients within agreed SLAs.
• Customer complaints be resolved within TAT.
• Ensure high quality of communication to internal and external clients, both verbal and written.
• Take ownership when dealing with queries, offer suggestions and conclude constructively by investigating and resolving whilst protecting the bank’s reputation.
• No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.

Operational Excellence:

• Confirm, monitor contract settlements and reconcile entries to confirm receipts and payments.
• Nostro accounts reconciliation
• Ensuring complete and accurate processing of all payments, trade & TBO contracts and related transactions in the swift and core banking system.
• Ensure opening and closing FX rates maintenance
• Prepare and submit regulatory reports on time
• Ensure all title documents are handled as per bank procedure and held under dual control.
• Ensure that all due diligent checks have been conducted with regard to compliance.
• Deal confirmation matching.
• Co-ordinate with other departments to ensure smooth and timely execution of client instructions.
• Query resolution and analysis
• Prepare audit reports for counterparties

Risk and Control:

• Custody of payments, trade & TBO contracts – Responsible for ensuring safekeeping of treasury trade documents within the department.
• Ensure minimal errors by ensuring accuracy in Payment, trade & TBO deals capturing in swift and core banking system.
• Ensuring departmental compliance to both local and external regulatory requirements e.g. Anti-Money Laundering, US sanctions, CBK guidelines.
• Ensure that monthly reconciliation schedules and risk attestations are carried out and submitted.

Learning and Development:

• Execution of any other duty as allocated from time to time by senior management.
• Keeping up with any developments in the department so as remain informed and relevant.
• Provide support to the team leader ensuring effective teamwork across the payment, trade & TBO.
• Support and adopt the implementation of change initiatives.
• Provide suggestions to the line manager on improvements and solutions based on knowledge of payment, trade & TBO.
• I continuously look for opportunities to further develop own skills and expand knowledge base.
• Obtain constant feedback on personal development from your line manager and other team leaders.
• Train and develop back-ups within the department to ensure continuity of business.

Direct Reports to this Position

Payment, Trade & TBO Officers

Customers of this Position

Treasury, Correspondent Banking, Finance, Credit, all branches.

Knowledge; Skills and Experience required for this Role

• Proficiency in computer packages e.g. MS Word and Excel
• Accuracy
• Attention to details
• Ability to work under pressure
• Ability to meet specified deadlines to contribute to attaining organizational goals.
• Business graduate and postgraduate from an accredited University
• Excellent Communication skills
• Minimum of five years of working experience in payments, trade and TBO.
• Professional qualifications – Specialist training e.g. ACI Operations, Trade CDCS, CSDG etc. as an added advantage.
• Excellent interpersonal skills

Competencies required for this Role

• Team spirited
• Eager to learn, coach and mentor
• Pro-active

Problem Solving

• Analytical
• Self-Driven
• Professionalism
• Innovation

Accountability

• Delegated Authority.
• Custody of payments, trade & TBO documents