Supervisor- Payments, Trade & TBO

Job Purpose:Ensure timely processing of Payments, Trade & TBO transactions in line with current policies and procedure.Key Responsibilities:Financial: Enhance the bank’s revenue targets by ensuring 100% revenue collection for all payment, trade & TBO products.Ensure complete and accurate processing of all payment, trade & TBO finance transactions and collection of commissions thereof.Eliminate financial losses emanating from processing fraudulent transactions.Customer Perspective: Provide a high quality of service to all clients within agreed SLAs.Customer complaints be resolved within TAT.Ensure high quality of communication to internal and external clients, both verbal and written.Take ownership when dealing with queries, offer suggestions and conclude constructively by investigating and resolving whilst protecting the bank’s reputation.No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.Operational Excellence: Confirm, monitor contract settlements and reconcile entries to confirm receipts and payments.Nostro accounts reconciliationEnsuring complete and accurate processing of all payments, trade & TBO contracts and related transactions in the swift and core banking system.Ensure opening and closing FX rates maintenancePrepare and submit regulatory reports on timeEnsure all title documents are handled as per bank procedure and held under dual control.Ensure that all due diligence checks have been conducted with regard to compliance.Deal confirmation matching.Co-ordinate with other departments to ensure smooth and timely execution of client instructions.Query resolution and analysisPrepare audit reports for counterpartiesRisk and ControlCustody of payments, Payments, trade & TBO contracts – Responsible for ensuring safekeeping of all documents within the department.Ensure minimal errors by ensuring accuracy in Payment, trade & TBO deals capturing...