Technical Program Associate

What you’ll do:

• Manage end-to-end technical delivery for program launches - leading scoping, requirements gathering, system configuration and implementation, QA and testing, troubleshooting, and closeout
• Collaborate with Operations, Product, Research, Engineering, and Data teams to ensure systems are aligned with program objectives and work seamlessly in field conditions
• Debug and resolve issues across multiple layers of our technology stack, including our recipient database and offline survey app
• Scope and manage cross-cutting systems improvements to improve efficiency, scale, and/or recipient experience, with mentorship
• Ensure all systems comply with GD’s standards for data protection, privacy, and financial controls
• Manage technical training and onboarding for operations staff and collaborators
• Lead retrospectives on program launches and technical incidents to contribute to continued system improvements

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• 3+ years of professional experience; we welcome a wide range of relevant backgrounds (e.g. project management, product management, data analytics, international development, management consulting).
• Strong data skills: able to leverage tools to extract, clean, manipulate, and analyze data to make operational decisions.
• Strong project management experience: experience in managing timelines, stakeholders, and complex deliverables.
• Deep comfort with Microsoft Excel/Google Sheets.
• Intermediate experience using a programming or scripting language (most commonly Python at GD) to automate workflows, validate data, or implement business logic. Note: This is not an engineering or data science job.
• Significant interest in technology, systems design and building.
• High attention to detail and strong instincts for analysis and validating data creatively and rigorously.
• Structured approach to problem-solving and a drive to uncover and fix root causes rather than surface-level issues.
• Ability to collaborate inclusively with stakeholders across varied social, national, and cultural backgrounds, including communicating technical concepts to both technical and non-technical stakeholders.
• Fluency in English. 
• Preferred, not required: Experience working with relational databases (e.g. SQL).