Technical Program Manager

About You And The Role

• As an Implementations Program Manager, you will work at the intersection of cutting-edge engineering, cost-effective supply chain, manufacturing, quality, complex healthcare systems, and highly regulated airspaces. This position will sit on the New Implementations Team at Zipline. We are looking for a versatile operational leader, strong in strategy and execution with proven success delivering cross-functional, implementation programs efficiently and on time.

What You'll Do
You will serve as a hands-on Program Manager for the complex, cross-disciplinary initiatives to grow our program with Elton John Aids Foundation in Kisumu, Kenya, as well as, other healthcare programs. This role is also responsible for identifying opportunities and creating systems and processes that allow for faster launches at scale.

• Set and communicate program objectives and priorities.
• Interact, integrate, and drive results across cross-functional teams in-country operations, aviation regulatory, software, sales, etc.
• Develop, maintain, and communicate the appropriate Implementation Plan ranging from when we will achieve a milestone to specific launch dates.
• Partner with Customer Success and Zipline’s customers to design operational workflows and plans that meet the customer’s needs.
• Work closely with Zipline policy and legal teams to unlock approvals for launches.
• Ensure critical cross-team efforts are well owned (including owning some yourself) such as developing efficient and compliant operation procedures, executing on-launch strategies, or root-causing complex problems to overcoming blockers.
• Lead cross-functional retrospectives and process improvement efforts.
• Ensure implementation processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
• Provide clear updates at both the working and executive level.
• Create and refine processes and templates across Programs, including things like handoff documentation, scheduling, risk tracking, etc.

What You'll Bring

• You have a positive, can-do attitude that you harness to rally a team to make impressive progress day after day.
• You naturally identify the critical path in a program and jump in with both feet to support the team in driving that critical path effort.
• You have succeeded in a program management role with deep ownership of the outcome of projects.
• You have a strong operational background and experience to lead implementation programs effectively.
• You have worked in fast-paced, high-growth environments like startups and excel in driving clarity in ambiguous landscapes.
• You have an entrepreneurial disposition; you can creatively solve hard problems, get up to speed quickly, and bring a curious, can-do zest to all the challenges you face.
• You approach the position with flexibility to meet the needs of the business to serve our customers with excellence
• Willingness to roll up your sleeves and drive projects to completion side by side with cross-functional teams and customers

Qualifications

• A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience)
• Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders.
• Excellent computer skills, especially with communication tools and program management tools.
• Excellent written and verbal communication and presentation skills.
• Ability to travel 30% of the time