Technical Supervisor

• We are seeking to recruit a Technical Supervisor who is responsible for overseeing the installation, servicing, and maintenance of electronic security systems such as CCTV, access control, and alarm systems.  

Duties and Responsibilities 

• Ensure security systems (e.g., CCTV, alarms, access control) are installed to agreed specifications and standards, delivering trouble-free, client-approved outcomes. 
• Oversee proactive and reactive maintenance services, ensuring all activities are carried out as per agreed schedules and service level agreements (SLAs). 
• Enforce adherence to company and industry standards during installation, servicing, and maintenance of security systems 
• Monitor installations for up to 3 months post-completion through regular checks and supervisor feedback and provide detailed status reports to management. 
• Promote and uphold a high-quality, service-oriented image of the company through professional conduct and customer interaction. 
• Identify inefficiencies or gaps in service delivery or product performance and support the development and implementation of improvement solutions. 
• Champion continuous improvement initiatives for systems, processes, and services—both within the company and in collaboration with clients. 
• Create and maintain a positive, supportive work environment that fosters teamwork, collaboration, and skill development during assigned shifts 
• Provide constructive feedback to team members and management, and recommend training, motivation, and knowledge-sharing strategies to enhance team performance. 
• Manage technical escalations promptly, ensuring clear communication with both management and clients on issues and resolution status. 
• Respond to and resolve system or application-related problems during peak operational times, minimizing downtime and client impact. 

Minimum Requirements and Competencies 

• Bachelor’s degree in electrical/Electronic Engineering, ICT, or related technical field. 
• Working knowledge of multiple security functions and security-driven technology solutions. 
• A minimum of five years’ experience in the electronics field. 
• Working knowledge of general maintenance processes and methods. 
• Working knowledge of tools, common appliances and devices. 
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
• A sound working knowledge of security best practices and legislation affecting the security role. 
• Strong management and leadership skills together with excellent communication skills. 
• A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.