Technical Support Operator ( Western)

WHAT YOU WILL DO

Motorcycle Inspections after Repossession: 

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies. 
• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and inspections: 

• Evaluate the value of cars using industry-standard valuation techniques and tools. 
• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations. 

GPS Tracker Installation: 

• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan. 
• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures. 

SIM Card Installation 

• Install SIM cards to the GPS devices. 

Motorcycle Repairs: 

• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition. 
• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly. 

Client Assistance during Loan Application: 

• Offer technical guidance and support to clients throughout the loan application process. 
• Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery. 

Documentation and Reporting: 

• Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed. 
• Generate comprehensive reports and documentation for internal use and compliance purposes. 

Quality Assurance: 

• Uphold high standards of quality and accuracy in all technical tasks performed. 
• Continuously monitor and assess processes to identify opportunities for improvement. 

Customer Relations: 

• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally. 
• Ensure a customer-centric approach throughout interactions. 

Compliance and Safety: 

• Adhere to company policies, industry regulations, and safety protocols in all tasks. 
• Prioritize safety during installations, repairs, and inspections. 

Inspection and Diagnosis:  

• Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c 
• Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis 

WHAT YOU NEED

• Diploma or Degree in engineering or related field.
• 2 Years Previous experience
• Fluent in English and Swahili
• Knowledge of Kenyan car market e.g. model features, vehicle technical structure
• High sense of responsibility, preciseness, ability to plan and set priorities;
• Ability to work a flexible schedule including weekends, holidays and evenings
• Driver’s Licence - BCE category