Training Manager -Kenya

About the role The Training Manager will lead the global training agenda for BURN’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking, while providing functional guidance to in-country Training Officers who remain under their respective Country Managers. The role will ensure training supports not only employee capability, but also product usage, customer adoption, repayment where applicable, customer experience, and accurate carbon messaging. Duties and Responsibilities Training Strategy & Content: Develop and maintain the global Electric training strategy, standards, and annual training plan.Develop and continuously improve training content for products, sales, customer onboarding, processes, and systems.Ensure training materials are current, standardized, and appropriately localized for different markets.Own the rollout and dissemination of HQ training content and updates to country teams. Training Delivery & Functional Support: Provide functional guidance and coaching to in-country Training Officers, while working through Country Managers on local execution.Lead Train-the-Trainer programs and ensure Training Officers are equipped to deliver approved content consistently.Set minimum standards for onboarding, refresher training, assessments, and certification.Maintain a global training calendar and track rollout and completion across markets. Product Usage, Adoption & Customer Outcomes: Ensure training enables teams to effectively demonstrate product functionality, customer benefits, correct usage, PayGo processes, and troubleshooting.Develop customer education tools that support successful onboarding, product adoption, and continued usage.Track training's impact on product usage, adoption, customer experience, and repayment performance where applicable.Use field performance and customer feedback to identify training gaps and improve content. Carbon & Impact...