Tribe Lead/ HOD - Fixed Broadband

Job Description

Reporting to the Chief Consumer Business Officer (CCBO), the role holder will be charged with leading the Fixed Broadband business and is also responsible for ensuring this business achieves targeted revenue objectives and leadership in the marketplace. 

About the role

• The role is responsible for defining and delivering on the Fixed broadband strategy, performance indicators that will ensure great customer experience through seamless end to end customer journeys securing Safaricom as the leading Fixed Broadband provider. The role holder will also shape the brand perception to grow brand love and consideration.
• The role will drive convergence and grow home broadband uptake through development of relevant products and services. The role holder is also expected to drive growth by accelerating the broadband customer base through launching innovative home connectivity solutions, converged propositions, extend coverage profitably and strengthen our customer promise and experience. 
• The role is responsible for delivering a great customer experience to enable Safaricom become the trusted partner of choice for fixed connectivity and solutions. This is achieved through the development of strong partnerships with fixed technology, content & terminal providers to drive acquisition, deployment and superior experience. 
• The Fixed Broadband lead will role model the agile culture & mindsets of a servant leader, creating transparency both horizontally (across Tribes) and vertically (from Management Exco to Squads) and with the wider business stakeholders. 
• The role requires a strong cross-functional collaborator who partners effectively with teams across commercial and technology in the organization with demonstrated deep understanding of broadband technologies and content 

Responsibilities

Key accountabilities and responsibilities.

• Owns, formulates for approval from the CCBO the strategy and the development of Fixed product propositions; aimed at ensuring Safaricom is the brand of preference and ensuring differentiation in the market.
• Strengthen the Agile Way of Working as a role model. The primary responsibility of this role is to facilitate, support and motivate your Tribe members
• Develop and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication 
• Drive digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys 
• Embed and grow Customer value management competence and platforms in line with the consumer strategy 
• Forecasting of usage and revenue targets based on identification of innovative ideas for both horizontal and vertical growth.
• Deliver all Fixed revenues as incorporated in the revenue targets.
• Ensure attainment of Fixed connected subscriber, rollout, churn, demand reduction and converged penetration numbers.
• Ensure customer information gaps are identified & determine how they will be filled. 
• Development and delivery of the departmental annual financial plan and ensuring expenditure within approved budget.
• Build talent, motivate and influence others to develop a high performing team.
• Actively monitor team KPI’s and acting to achieve them consistently
• Ensure compliance with AML/KYC laws and regulations

Below are the key skills and competencies required to be successful in this role:

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust.
• Balances current and future needs. 
• Thinks and acts like an owner of the business. 
• Acts in line with legal, regulatory, professional and ethical standards

Domain expertise

• Sufficient subject matter, technical and commercial expertise to lead effectively in the area (or on trajectory to develop within 3-6 months

Performance orientation

• Performance and outcome driven, “can do” attitude
• Commercial acumen, “feeling for numbers”
• Flexibility and creativity in solving problems
• Sets and achieves challenging goals

Servant leadership and collaboration

• Highly collaborative, able to create win-win situations
• Visionary - a clear, shared mission that inspires others
• Clear and inspiring communicator
• Builds and develops great teams and culture

Ready to take on full Tribe accountability 

• Previous experience leading against broad business goals
• Ability to take ownership of responsibilities outside immediate sphere of influence (e.g., legal requirements of delivery)

Qualifications

Must have technical / professional qualifications: 

• Degree in Electrical, Electronics, Telecommunication Engineering, IT, or related field
• Work Experience of at least 8 years with leadership role in a busy telecommunications / Service provider environment
• Strong customer focus with proven experience in launching products and delivering against product revenue targets.
• Experience in managing and developing teams
• Strong awareness if market trends, competitive impacts and market opportunities
• Product management experience including managing strategy development and product diversification
• Ability to manage multiple projects in a fast-paced, deadline-driven environment 
• Broadband and GSM experience will be an added advantage