Waiter / Food & Beverage Attendant

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:Set up and tear down service stations, ensuring all equipment and supplies are properly organised and maintainedTake table orders for all food and beverage from guests and serve in a professional and positive mannerDeliver crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a mealFoster a welcoming culture and maintain awareness of all business within the hotel on a daily basis, guiding guests accordinglyDemonstrate comprehensive knowledge of menus – food and beverage – speaking passionately and informatively about all offeringsTailor service flow to individual diners' needs and anticipate guest requirements proactivelyHandle cash transactions accurately and securely in compliance with hotel proceduresReview daily...