Waitstaff

Primary Purpose and Scope the Job (Job Role)-

To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure  a clean environment in accordance to Java service standards

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points.
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
• Collaborate with other team members to ensure a positive customer experience.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs
• Packing and dispatching the orders to the guests
• Table clearance and clean counters after guests have finished dining.
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch.

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer-oriented.
• Must have proper planning skills.
• Must have Point of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative.
• Must be result oriented, self-driven, articulate and pro-active.