Community Service Assistant (Temporary Talent Pool) is  a talent pool for future temporary/short-term roles not guaranteeing immediate hiring. Community Service Assistant (CSA) position is primarily a field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply of chlorine and service &amp; hardware maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Responsibilities 

<ul>
	<li>Conducting dispensers’ hardware service and maintenance through regular spot checks to ensure proper functioning.</li>
	<li>Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.</li>
	<li>Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.</li>
	<li>Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.</li>
	<li>Proper Record Keeping by completing relevant forms/documents/records that are important in inventory.</li>
	<li>Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.</li>
	<li>Collecting all field data for program assessment and accountability, by use of smartphones.</li>
	<li>Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution.</li>
</ul>

Key performance Indicators

<ul>
	<li>All assigned dispensers must remain functional in usable condition all the time.</li>
	<li>Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year.</li>
	<li>Maintain good rapport with the target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.</li>
	<li>Program data is collected within the provided guidelines and shared with supervisor for next action.</li>
	<li>The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.</li>
</ul>

Requirements

<ul>
	<li>MUST have Motorcycle riding skills and experience with a valid Class-Category A2 or Class F&amp;G  riding license from a recognized driving school</li>
	<li>Minimum, KCSE graduate C- grade and at least a Certificate in communication, community work, social work, project management or equivalent</li>
	<li>Certificate in computer skills in MS office tools/suite</li>
	<li>Stock management experience/qualifications is an added advantage</li>
	<li>1-2 yrs experience working with communities or social enterprises/NGOs</li>
	<li>The applicants should be fluent in English, Kiswahili and local language</li>
	<li>Excellent communication skills and good public relations</li>
	<li>High level discipline and good character while engaging with the community and their leaders, program teams and managers</li>
	<li>Community service attitude/ Passion to work in a rural community setting</li>
	<li>High level of integrity and stewardship</li>
	<li>Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion</li>
	<li>Good computer skills, data entry and management skills</li>
	<li>Positive attitude to work and to develop in a fast-paced work environment Working conditions</li>
</ul>

Evidence Action

Community Service Assistant (Temporary Talent Pool)- Busia

WHAT YOU WILL DO

<ul>
	<li>Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence. </li>
	<li>Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.</li>
	<li>Visiting various dealerships and generating leads.</li>
	<li>Achieving growth and sales targets by successfully managing the branch sales team.</li>
	<li>Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.</li>
	<li>Organizing activations at the branch to increase brand awareness. </li>
	<li>Recruitment, training and managing direct sales representatives to help boost the branch sales. </li>
	<li>Risk Assessment and Management</li>
	<li>Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud. </li>
	<li>Ensure all loan applications meet all the requirements of the company policies and procedures.</li>
	<li>Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit</li>
	<li>Recruitment - participate in recruitment of branch staff.</li>
	<li>Performance Management - monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.</li>
	<li>Succession Planning - in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.</li>
	<li>Regular training of employees on product knowledge and sales tactics to ensure they are well versed. </li>
	<li>Timely and effective communication of changes in company loaning rules and procedures to branch employees. </li>
	<li>Handling staff indiscipline cases at the branch level and escalating the issues to HR. </li>
	<li>Ensuring that branch staff are well groomed and dressed.</li>
	<li>Customer Service</li>
	<li>Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business. </li>
	<li>Resolving customer complaints escalated within required turnaround time and to completion.</li>
	<li>Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.</li>
	<li>Reports</li>
	<li>Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement. </li>
</ul>

WHAT YOU NEED

<ul>
	<li>University degree in Business Management, Economics, Finance or similar</li>
	<li>3+ year experience in Sales and Managerial positions in finance industry</li>
	<li>Proven skills in building sales strategy, marketing and selling consumer products</li>
	<li>Work experience relating B2C sales and branch management will be considered as an advantage</li>
	<li>Entrepreneurial skills</li>
	<li>Fluent in English and Swahili</li>
	<li>Loyalty and integrity</li>
</ul>

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