RESPONSIBILITIES

<ul>
	<li>Support the operational needs of the Contact Center and increase insights into customer interactions.</li>
	<li>Curate new data products that package Call Center performance information into easily readable and understandable formats.</li>
	<li>Propagate techniques for answering basic report questions and conveying data definitions.</li>
	<li>Use statistical analyses and mathematical models to derive insights about Call Center operations.</li>
	<li>Maintain solutions for data governance and documentation.</li>
	<li>Partner with other departments to build holistic cross functional dashboards for executives.</li>
	<li>Use data to analyze Call Center performance, identify trends, and provide feedback to Managers and Trainers while improving SLAs and CSAT.</li>
	<li>Meet with Managers to identify their analytical needs for growing their departments.</li>
	<li>Create tickets and report/dashboard mock-ups for new reporting functionality based on stakeholder requirements.</li>
	<li>Act as liaison between stakeholders and cross-functional support teams for data issues</li>
	<li>Monitor industry trends to watch for new functionality and best practices that can be introduced to improve productivity.</li>
	<li>Report on current performance trends to Management and Executives.</li>
</ul>

Requirements

SKILLS AND EXPERIENCE

<ul>
	<li>Bachelor’s Degree in Business Analytics or related field.</li>
	<li>1+ years experience with Data Analytics</li>
	<li>Proficiency in Power BI including creating dashboards and data connections</li>
	<li>Prior experience and in depth understanding of omni-channel contact centers</li>
	<li>Create data driven presentations for executives on short notice</li>
	<li>Adept at handling multiple simultaneous projects</li>
	<li>Excellent written and verbal communication skills with an aptitude for analytical thinking</li>
	<li>Ability to work in a fast-paced dynamic environment with shifting priorities</li>
	<li>Must be proactive, self-motivated, and be able to work both independently and collaboratively</li>
</ul>

Tatu City Limited

Business Analyst

RESPONSIBILITIES

<ul>
	<li>Write SQL queries and python code for pulling and working with large data sets.</li>
	<li>Construct efficient multi-threaded data models from large data sets.</li>
	<li>Create visual representations of data for executive reporting.</li>
	<li>Build dashboards for daily operational usage.</li>
	<li>Utilize Statistical analysis, Predictive and Prescriptive modeling, and forecasting to provide business insights.</li>
	<li>Design analytical models to identify areas of improvement, optimization of operational efficiencies, and increased revenue.</li>
	<li>Analyze customer touchpoints with the Contact Center.</li>
	<li>Identify trends and patterns in customer behaviors.</li>
	<li>Make data backed recommendations on Contact Center programs.</li>
	<li>Manage cross-platform reporting and data processing.</li>
	<li>Correlate omnichannel data for KPI tracking.</li>
	<li>Create and maintain data repositories.</li>
	<li>Work with stakeholders to identify needs and implement solutions.</li>
	<li>Clearly communicate understandings of business needs, results, and solutions.</li>
</ul>

Requirements

SKILLS AND EXPERIENCE

<ul>
	<li>Bachelor’s Degree from an accredited University.</li>
	<li>Minimum of 2 years of experience in an analytical role.</li>
	<li>Advanced experience with SQL, Python, building data models, data validation, and QA.</li>
	<li>Preferred experience with Power BI, Azure Data Lake, Databricks, and Visual Analytics.</li>
	<li>Preferred experience with omnichannel data and Azure Cognitive Services.</li>
	<li>Working knowledge of Excel and Powerpoint.</li>
	<li>Prior experience with speech analytics and sentiment analysis is a plus.</li>
	<li>Ability to work in a fast-paced dynamic environment with shifting priorities.</li>
	<li>Must have excellent attention to detail, strong analytical skills, and the ability to prioritize multiple tasks.</li>
	<li>Strong data mining skills with the ability to understand cross-platform integrations.</li>
	<li>Excellent written and verbal communication skills with an aptitude for analytical thinking.</li>
	<li>Must be proactive, self-motivated, and be able to work both independently and collaboratively.</li>
</ul>

Data Scientist

Qualification

To qualify for appointment a candidate must have the following:

<ul>
	<li>An earned PhD degree qualification in the relevant area from a recognized/accredited university;</li>
	<li>At least three (3) years teaching and research experience in a university.</li>
	<li>Relevant Work experience in Industry will be an added advantage</li>
	<li>Be registered by the relevant Professional Body (where applicable).</li>
</ul>

Key responsibilities also include

<ul>
	<li>Participate in curriculum development and review.</li>
	<li>Prepare course outline to guide in the effective delivery and coverage of the syllabus.</li>
	<li>Develop learning content to ensure adequate coverage of the course outline.</li>
	<li>Teach Undergraduate, Diploma and Certificate courses.</li>
	<li>Set, invigilate, administer examinations to test the understanding of course content and give    progressive report to the Department.</li>
	<li>Supervise students’ projects and attend defense meetings to enable them complete their studies successfully.</li>
	<li>Carry out research, prepare publications and participate in conferences to disseminate knowledge generated.</li>
	<li>Attract funding to the University to support research.</li>
	<li>Facilitate field studies and assess students during attachments/trips/ internships.</li>
	<li>Participate in official University meetings and functions.</li>
	<li>Monitor class attendance sheets to ensure that students sitting for the examinations meet the required lecture attendance of more than four-fifth of all lectures before they can sit for their examinations.</li>
	<li>Carry out administrative and other duties and responsibilities as may be assigned from time to time</li>
</ul>

Mount Kenya University MKU

Part-Time Visiting Professors - School of Pharmacy/Bachelors Programme

Qualification

To qualify for appointment a candidate must have the following:

<ul>
	<li>An earned PhD degree qualification in the relevant area from a recognized/accredited university;</li>
	<li>At least three (3) years teaching and research experience in a university.</li>
	<li>Relevant Work experience in Industry will be an added advantage</li>
	<li>Be registered by the relevant Professional Body (where applicable).</li>
</ul>

 OR

<ul>
	<li>A Master’s degree qualification in the relevant area of specialization from recognized/accredited university</li>
	<li>At least three years teaching and research experience at a university,</li>
	<li>Relevant Work experience in Industry will be an added advantage</li>
	<li>Be registered for a Doctor of Philosophy (PhD) degree qualification;</li>
	<li>Be registered by the relevant Professional Body (where applicable).</li>
</ul>

Key responsibilities also include

You will be responsible for: -

<ul>
	<li>Adherence to the teaching requirements as per the curriculum.</li>
	<li>Administration of Continuous Assessments Tests.</li>
	<li>Examination Setting, Administration &amp; Marking.</li>
	<li>Deliver high-quality learning experiences for undergraduate and graduate students through the preparation of teaching materials, the preparation of class methodology or activities, and the actual delivery of the curriculum in class.</li>
	<li>Keep abreast of developments within the academic discipline or professional practice of the Subject area, and share this knowledge to shape curriculum content, design, and delivery.</li>
	<li>Ensure that content, methods of delivery and learning materials meet the defined learning objectives and that they are regularly reviewed for opportunities for improvement.</li>
	<li>Ensure timely student assessment through the preparation, moderation, administration and marking of examinations.</li>
	<li>Guide students at undergraduate and graduate level in identifying research topics, concept development, proposal development and supervision.</li>
	<li>Ensure that accurate student records, including registers, reports, student assessment and achievement are updated in the Academic Management System.</li>
	<li>Identify sources of funding through grant writing to advance research portfolio at the school.</li>
	<li>Engage in publishing papers as well as attending, participating, presenting papers in workshops, conferences and professional seminars.</li>
	<li>Collaborate with other researchers internally, nationally and internationally, for purposes of establishing research linkages and contribute to attainment of the school’s research objectives.</li>
	<li>Responsible for administrative duties when called for including at not limited to leadership of academic programmes, membership of different committees, or being part of the management of the school.</li>
</ul>

Part-Time Adjunct Faculty - School of Pharmacy/Bachelors Programme

Qualification

To qualify for appointment a candidate must have the following:

<ul>
	<li>Bachelor’s degree holders in the relevant field with at least an Upper Second Class honors and be registered/registerable for a relevant Master’s degree programme.</li>
	<li>Must be registered and licensed with the relevant professional regulatory body.,</li>
	<li>At least 2-3 years of clinical experience in a hospital or healthcare setting.</li>
	<li>Prior experience in clinical instruction, supervision, or mentorship is an added advantage.</li>
	<li>Strong communication, leadership, and organizational skills; ability to assess and evaluate students; proficiency in clinical procedures and patient care.</li>
	<li>Knowledge of clinical assessment tools, familiarity with university curriculum guidelines, and the ability to collaborate with healthcare teams and academic institutions.</li>
</ul>

Key responsibilities also include

<ul>
	<li>Meet with students at the beginning of each trimester to discuss clinical rotation requirements.</li>
	<li>Clearly communicate expectations for upcoming rotations.</li>
	<li>Serve as role models in professional and ethical practice.</li>
	<li>Supervise students to ensure clinical learning objectives are met.</li>
	<li>Assess students in collaboration with hospital co-assessors and submit assessment tools for documentation.</li>
	<li>Advocate for students and the university within clinical settings.</li>
	<li>Ensure students adhere to clinical rotation rules and guidelines.</li>
	<li>Coordinate trimester assessment schedules with the university.</li>
	<li>Follow up on required documentation and submit necessary forms to relevant departments.</li>
	<li>Liaise with hospital officers to identify co-assessors for student evaluations.</li>
	<li>Facilitate assessments in collaboration with relevant university departments.</li>
	<li>Conduct practical demonstrations of clinical procedures.</li>
	<li>Lead clinical training sessions in hospital settings.</li>
	<li>Guide students in conducting case studies as part of their learning process.</li>
</ul>

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