Principle Accountabilities

Generate and grow existing and New Business:

<ul>
	<li>Develop strategies &amp; execution plans to create new sales in all business lines in the branch</li>
	<li>Develop strategies &amp; execution plans to ensure growth of existing business in the branch</li>
	<li>Prepare &amp; execute sales presentations &amp; activations</li>
	<li>Monitoring daily performance at the branch to ensure targets are met. Developing corrective action plan where necessary</li>
	<li>Monitor &amp; ensure customer service standards at the branch are met &amp; maintained at all customer touchpoints</li>
	<li>Preparing relevant management Information reports on the Branch performance within stipulated timelines</li>
	<li>People Management &amp; administration:</li>
	<li>Manage the sales staff at the branch by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.</li>
	<li>Continuous review &amp; appraisal of Branch staff performance and immediate corrective action.</li>
	<li>Ensure sales staff are motivated for maximum productivity</li>
	<li>Cultivate a team culture that enhances support for each other to ensure overall productivity.</li>
	<li>Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively &amp; efficiently.</li>
	<li>Ensure discipline and adherence to staff code of ethics by Branch staff.</li>
	<li>Ensure planned leave schedule &amp; execution for branch staff.</li>
	<li>Relationship Management:</li>
	<li>Supervise implementation of portfolio management of the branch portfolio.</li>
	<li>Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.</li>
	<li>Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.</li>
	<li>Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.</li>
	<li>Risk Management:</li>
	<li>Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy</li>
	<li>Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch</li>
	<li>Continuous review the branch’s credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.</li>
	<li>Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.</li>
	<li>Ensure that the branch staff strictly adhere to banks operating procedures &amp; policies to ensure all controls are observed.</li>
	<li>Ensure the branch comply with AML/KYC guidelines in customer recruitments.</li>
	<li>Review of compliance/Audit reports for the branch with the quest to ensure that corrective action &amp; recommendations are addressed.</li>
</ul>

Key Competencies and Skills

Technical and General Competencies:

<ul>
	<li>Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB</li>
	<li>General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,</li>
</ul>

Minimum Qualifications, Knowledge and Experience

EXPECTED MINIMUM QUALIFICATION

Education:

<ul>
	<li>A University degree in a business-related field.</li>
	<li>A Master’s degree in a business-related field will be an added advantage.</li>
</ul>

Experience:

<ul>
	<li>Minimum of 5 years’ experience in sales management within the Banking Industry.</li>
</ul>

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Branch Business Manager Nyeri Branch

HF Group

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Branch Business Manager Nyeri Branch

HF Group

Explore exciting roles with leading companies and take the next big step in your career.
Find your perfect match today!