Cigna

<h2>About Cigna Healthcare</h2>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.Our mission is to improve the health, well‑being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives. <h2>About the Role</h2>You’ll join the Health Partnerships team within a newly formed Partnerships &amp; Controls function, supporting how Cigna Healthcare works with key external partners. This role exists to strengthen governance, transparency, and insight across partnerships, helping the organization manage risk and create value in a dynamic, international environment where priorities may evolve. <h2>What You’ll Do</h2><ul><li>Help apply and embed a consistent partnership governance framework across the organization, creating first and supporting adherence later to agreed standards and controls</li><li>Analyze partner performance trends to identify risks, opportunities, and improvement areas, providing clear insights to support decision‑making</li><li>Coordinate governance reviews, forums, and follow‑ups with internal teams and external partners to ensure actions are tracked through to completion</li><li>Work closely with regional and functional teams to support the application of global partnership standards at a local level</li><li>Support the implementation of partnership operating models, contributing to process improvement and automation initiatives</li><li>Maintain oversight of partnership activities, ensuring issues are surfaced early and managed appropriately in a fast‑moving environment</li></ul> <h2>What You’ll Bring</h2><ul><li>A bachelor’s degree in healthcare administration, business, operations, or a related field (or equivalent experience)</li><li>5 years experience working within healthcare insurance operations, provider relations, or partnership operations</li><li>A solid understanding of how healthcare providers, insurers, or third‑party administrators operate together</li><li>Experience working across multicultural or international environments</li><li>The ability to manage multiple priorities at the same time and follow work through to resolution</li><li>Clear and structured communication skills, with the confidence to work across different stakeholder groups</li></ul> <h2>Skills</h2> <h3>Soft Skills</h3><ul><li>Structured and analytical thinking</li><li>Adaptability and comfort working in evolving environments</li><li>Adaptability and comfort working in multicultural environment</li><li>Stakeholder coordination and follow‑through</li><li>Clear written and verbal communication</li><li>Problem‑solving with a practical mindset</li></ul> <h3>Technical / Functional Skills</h3><ul><li>Performance reporting and KPI analysis</li><li>Using dashboards and data to generate insight</li><li>Understanding of governance frameworks and controls within regulated environments</li><li>Process improvement and operational coordination</li></ul> <h3>Nice to Have (optional)</h3><ul><li>Experience supporting global or regional partnership models</li><li>Exposure to automation or operational improvement initiatives</li><li>Advanced degree in a relevant field -clinical background included</li></ul> <h2>Why Join Us</h2><ul><li>Competitive salary and benefits package</li><li>Multicultural and hybrid working environment</li><li>Private Medical Insurance and employee wellbeing benefits</li><li>Access to an educational development program to support continuous learning</li><li>Opportunity to gain visibility across global teams and contribute to high‑impact initiatives</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Health Partnership Lead Analyst - Cigna Healthcare

About UsCigna Healthcare is a global health services and insurance company, that is dedicated to its mission of helping to connecting members, providers, and employers to deliver and manage healthcare coverage, cost, and care outcomes.Job Description Intake Care Associate Analyst: The preauthorization, claims review, negotiation and care coordination analyst is responsible for managing the full continuum of care management and cost containment activities-from pre-service authorization through post -service claims review and provider negotiations. This role ensures clinical appropriateness, policy compliance, and cost effective care delivery while coordinating services for complex and high-risk members to improve outcomes and member experience.Key ResponsibilitiesPreauthorization/Utilization Management:· Review and process preauthorization request for medical services, procedures, and treatments· Assess medical necessity using clinical guidelines, policy criteria, and regulatory requirements· Collaborate with clinical teams to ensure appropriate level of care and service utilization· Identify high-risk or high-cost cases early and route for care coordination or case management intervention· Conduct detailed reviews of medical claims for accuracy, coding integrity, and benefit alignment· Identify billing discrepancies, overutilization, and potential cost-saving opportunities· Support appeals, reconsiderations and audit activities as needed· Analyze trends in high-cost claims and recommend process improvements· Lead or support negotiations for out-of-network claims, high-cost procedures, and single case assignments· Partner with provider network and contracting teams to align negotiation approaches· Document and track savings outcomes, including financial and operational impact· Partner with case management, clinical teams, and providers to ensure continuity and quality of careQualification/Skills- Degree or Diploma; additional education in healthcare, business or related fields preferred- Knowledge of medical claims adjudication, prior authorization processes, medical necessity review, and utilization management guidelines, with the ability to review clinical documentation and apply established coverage criteria.- Coding certification (e.g., CPC, CCS) a plus but not preferred- Excellent communication skills both written and oral, with a good telephone manner- Flexibility and ability to multi-task.- High level of accuracy and attention to detail.- Problem solving &amp; decision making.- Team player- Ability to interpret key data and identify trends.- This role operates on a 24/7 schedule. Selected candidates will be assigned to one of the following shifts: 8:00 PM - 6:00 AM EAT (Sat-Wed), 9:00 PM - 7:00 AM EAT (Wed-Sun), or 7:00 AM - 3:00 PM EAT (Sat-Wed). Flexibility to work weekends and holidays is required. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Intake Care Associate Analyst- Cigna Healthcare

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals through employers and intermediaries. Cigna’s mission is to improve the health, well-being and peace of mind of those we serve. Excited to grow your career? Our people make all the difference in our success.  We are growing our Customer Service presence in Nairobi and we have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the globe.Cigna will provide all the training and resources to successfully perform in the role. You will from time to time be required to work both from the office and at home. Applicants should: <ul><li>Be able to commit to 45 hours/week. </li><li>Be available to work rotational shifts covering 24 hours per day, 7 days per week. </li><li>Be available to support on weekend rotations. </li><li>Be able to work from Cigna's Office in Nairobi Westland, Kenya full time initially for 2-3 months until your reach competency level, following this we have a flexible in office approach with 2 days in office as a min expectation and the remainder WFH. </li></ul>Cigna’s Customer Service Team: Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.The Role &amp; Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):<ul><li>Managing day to day queries via Telephone and Email from Cigna’s customers whilst putting the service experience at the center of all activities. </li><li>Adhering to the productivity and quality standards set by the management team. </li><li>Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer in the know regarding the progress of their query. </li><li>Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool. </li><li>Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular). </li><li>Obtaining &amp; maintaining expert knowledge about all relevant tools, processes and documentations, but seeking advice from supervisors and higher management when needed. </li><li>Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.). </li><li>In case you speak foreign languages, communicate with our customers in those specific languages (including the occasional translation of documents). </li></ul>What we are looking for: Education &amp; Work experience: <ul><li>Bachelor or Diploma is required. </li><li>Previous Customer Service Experience desired (ideally Insurance, Healthcare, Banking or similar). </li><li>Good knowledge of MS Office and ability to learn new software applications quickly. </li><li>A good and active knowledge of other languages is a plus. </li><li>Exposure to global or international client environments is considered a strong advantage.</li></ul>Other skills and characteristics of a successful candidate: <ul><li>Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate ambiguity.</li><li>Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customers in distress is highly desirable.</li><li>Accuracy: High attention to details and a desire to work faultlessly.</li><li>Efficiency: Ability to work quickly through customer requests to maintain high quality standards.</li><li>Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team. </li><li>Discreet: works discreetly with confidential (medical) information. </li><li>Resilience: High resilience to work under pressure &amp; the ability to multi-task</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Customer Service Representative- Cigna Healthcare

<h2>About Cigna Healthcare</h2>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.Our mission is to improve the health, well-being, and peace of mind of those we serve.You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives. <h2>About the Role</h2>As an Administrative Supervisor, you’ll lead and develop administrative operations teams to deliver consistent, efficient and customer-focused services. You’ll oversee day-to-day operations, balance workloads and resources, and use operational insights to improve productivity, quality and service levels.You’ll also lead your team through evolving ways of working, including changes driven by automation, artificial intelligence and digital technology, while maintaining engagement and service continuity. <h2>What You’ll Do</h2><ul><li>Lead your team to achieve agreed productivity, quality, service and customer satisfaction outcomes through effective workload, inventory, capacity and priority management.</li><li>Develop employees through recruitment, onboarding, regular check-ins, coaching, feedback, performance management, training, goal setting and career-development discussions.</li><li>Lead operational and technology-enabled change, building employee readiness through clear communication, coaching and training while addressing adoption barriers.</li><li>Use management reporting, operational data and business insights to identify risks, guide decisions, optimize resources and improve service delivery.</li><li>Strengthen relationships with internal and external stakeholders across locations to support coordinated service delivery and operational improvement initiatives.</li><li>Resolve operational escalations through root-cause analysis and corrective action, while identifying and escalating quality issues, operational risks and control gaps in line with applicable policies and procedures.</li><li>Promote continuous improvement, automation and technology-enabled solutions, monitor adoption and operational outcomes, support team engagement activities and manage any allocated budget responsibly.</li></ul> <h2>What You’ll Bring</h2><ul><li>A bachelor’s degree or equivalent relevant professional experience.</li><li>Experience in an operational, administrative or customer/service environment, including a minimum of 2 years experience leading and supervising teams.</li><li>Experience managing productivity, quality and service-delivery KPIs, together with strong planning, workload-management and prioritization skills.</li><li>Strong analytical and problem-solving skills, with the ability to interpret operational data, translate findings into action and manage operational escalations.</li><li>Experience supporting process improvement and organizational change, including the ability to lead teams through uncertainty and evolving ways of working.</li><li>Experience with continuous improvement, automation or operational transformation initiatives.</li><li>Strong stakeholder-management, influencing, written and verbal communication skills, with fluency in English and the ability to engage teams across different locations and cultures.</li></ul> <h2>Skills</h2><h3>Soft Skills</h3><ul><li>People leadership, coaching and employee development</li><li>Employee engagement and accountability</li><li>Customer focus and results orientation</li><li>Stakeholder management and influencing</li><li>Problem solving and managing ambiguity</li><li>Clear written and verbal communication</li><li>Collaboration and global perspective</li><li>Change and transformation leadership</li></ul> <h3>Technical / Functional Skills</h3><ul><li>Operational performance, workload and capacity management</li><li>KPI, productivity, quality and service-level management</li><li>Data-driven decision-making and operational reporting</li><li>Root-cause analysis and continuous improvement</li><li>Understanding of automation, artificial intelligence and digital transformation and their impact on operational processes, employee roles and service delivery</li><li>Strong working knowledge of Microsoft Excel, PowerPoint, Word and Outlook</li><li>Ability and willingness to learn about emerging technologies and apply them responsibly to operational challenges</li></ul> <h3>Nice to Have</h3><ul><li>Experience leading teams across multiple countries or locations.</li><li>Experience in healthcare, insurance, shared services or another high-volume operational environment.</li><li>Experience using data and operational metrics to drive performance decisions.</li><li>Experience with operational systems, CRM platforms, dashboards or workflow-management tools, or supporting automation, artificial intelligence, digital transformation or other technology-enabled change initiatives. Additional languages are also advantageous.</li></ul> <h2>Why Join Us</h2><ul><li>Competitive compensation package.</li><li>Multicultural and hybrid working environment.</li><li>Private Medical Insurance and Employee Wellbeing Benefits.</li><li>Continuous Development Program.</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Administrative Services Supervisor - Cigna Healthcare

Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security. We are going through an exciting period of expansion and seek to recruit into our Global Employer Segment which currently employs 8,000 people and has over 30 million customer relationships in more than 200 countries and jurisdictions.The Internal Markets Integration Team is located in the heart of the Global Health Benefits delivery group and is in charge of Cigna's ETL integration points between each policy administration and front-end system. The integration team is supporting a number of innovative projects, such as a brand-new ecosystem centered around various Salesforce and policy admin platforms.As a member of this team, you will contribute to the development and maintenance of our existing systems, as well as establishing how our data-driven solutions are developed and coded. You will be encouraged to contribute your own ideas and expertise, as well as to keep your skills up to date through training and learning.The position reports to a Data Engineering Manager and you will have the opportunity to engage with multiple teams across a number of different technological disciplines and geographical locations.Job Description SummaryProvides counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations. Acts as the designer of complex major systems and their subsystems utilizing a thorough understanding of available technology, tools and existing designs. Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of application programming and processes for diverse development platforms, computing environments (e.g., host based, distributed systems, client server, software, hardware, technologies and tools, etc.). Works closely with client and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Researches and evaluates alternative solutions and recommends the most efficient and cost effective application programming solution. May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrates purchased solutions. Documents, tests, implements and provides on-going support for the applications. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex Application Development assignments.As a Senior Database Developer, you will play a key role in developing, maintaining, and optimizing our data integration solutions. You’ll collaborate with cross-functional teams, contribute to technical design, and ensure the reliability and efficiency of our ETL processes and SQL Server environments.Key Responsibilities:<ul><li>Monitor, maintain, and enhance core ETL processes.</li><li>Troubleshoot and resolve SQL Server-related issues.</li><li>Collaborate with senior developers and business stakeholders to document requirements and design solutions.</li><li>Develop and optimize SSIS packages and T-SQL code, including stored procedures, views, and functions.</li><li>Model and document SQL data mapping solutions, working with business and other technical teams to decide on the best solution.</li><li>Support regular releases and monitor data processing batches.</li><li>Proactively suggest improvements to code, tools, and processes.</li></ul>Essential Skills:<ul><li>4+ years of experience developing and supporting SQL Server solutions.</li><li>Strong proficiency in T-SQL and relational database concepts.</li><li>Experience with ETL processes, preferably using SSIS.</li><li>Knowledge of OLAP and OLTP environments.</li><li>Solid problem-solving skills and ability to reverse engineer code.</li><li>Experience working in Agile development teams.</li></ul>Desirable:<ul><li>Experience with C#, VB.net, or other programming languages.</li><li>Familiarity with Python / PySpark.</li><li>Experience with Git or other source control tools.</li><li>Knowledge of SQL Change Automation or Liquibase is a plus.</li><li>Exposure to continuous integration/delivery practices (CI/CD).</li><li>Experience with SQL Server Reporting Services (SSRS) or similar tools.</li><li>Experience with SAFe or other Agile frameworks.</li></ul>Personal Attributes:<ul><li>Self-motivated and able to see projects through to completion.</li><li>Passionate about technology and data-driven solutions.</li><li>Strong communication and teamwork skills.</li><li>Committed to quality and governance standards.</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Senior Database Developer- Cigna Healthcare

Key Responsibilities:· Provides a high quality payroll service.· Assist with managing the day to day payroll and benefits administration process with only a limited manager supervision to ensure timely and accurate payments· Proactively keep up to date with payroll legislation and compliance by interpreting new legislation effectively and explaining to junior team members where applicable· Effectively communicate with our third party payroll and benefit providers to ensure that payments, reports and returns are being delivered to authorities and other respective stakeholders accurately and on time· Responsible for payroll and benefits being administered and authorised in line with payroll process control policies to ensure compliance· Develops and maintains relationships with Finance, wider HR team and other key stakeholders to ensure a smooth delivery of service between departments, working to achieve best practice at all times· Initial point of contact (and escalation from junior team members) for employees in relation to payroll and benefits queries by demonstrating the confidence and knowledge to bring any queries to a satisfactory and timely resolution· Proactively make recommendations for improvement by continually assessing the effectiveness of our payroll and benefits process framework within a constantly evolving environment + setting up new processes· Maintain employee data on HR and leave/absence management systems, providing guidance to employers and managers as required· Supporting the management of invoices to ensure appropriate sign off, tracking and payments are made on time and accurately· Administration of a range of employee benefits ensuring accurate payroll deductions are gathered together with regular and prompt reporting to 3rd parties providers (e.g. pensions, banks, insurances, etc.)· Calculation of statutory payroll payments, statutory documents and other manual calculations as required· Assist with the training of new and existing employees with some supervision· Not only delivers the above for Kenya specifically, but for other payroll areas being assigned· Manages a team of junior payroll support employees remotely. Skills and Experience:• You bring at least 8 years of experience in a payroll-focused environment.• You have a strong interest in and deep knowledge of Kenya payroll and benefits, and you’re eager to expand your expertise to support payroll processes across multiple countries.• You are motivated by working in an international setting, contributing to payroll operations beyond Kenya.• You enjoy collaborating within a global, often remote team, and value shared success.• You work with a high level of accuracy, attention to detail, and quality.• You are naturally curious, proactive, and enthusiastic about continuous learning.• You respond positively to change and adapt quickly.• You communicate clearly, address issues with maturity, and foster constructive dialogue.• You can organize and prioritize your workload independently.• You have solid skills in Excel; knowledge of Word &amp; PowerPoint is an advantage.• Experience with Workday is considered a plus.About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Payroll Supervisor - Cigna Healthcare

<h2>About Cigna Healthcare</h2>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.Our mission is to improve the health, well-being, and peace of mind of those we serve.You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.<h2>About the Role</h2>You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business. <h2>What You’ll Do</h2><ul><li>Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.</li><li>Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.</li><li>Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.</li><li>Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.</li><li>Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.</li><li>Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.</li><li>Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.</li></ul> <h2>What You’ll Bring</h2><ul><li>A minimum of five years of client management experience within health insurance, preferably gained within an international company.</li><li>Experience working with insurers or insurance policies in African markets.</li><li>Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.</li><li>Ability to independently manage a portfolio of clients and multiple simultaneous priorities.</li><li>Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.</li><li>Bachelor’s degree, preferably in Marketing or Business.</li><li>Ability to travel when required.</li></ul> <h2>Skills</h2><h3>Soft Skills</h3><ul><li>Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.</li><li>Confident presentation and public-speaking skills.</li><li>Strong organization and attention to detail.</li><li>Ability to work independently, manage competing priorities, and navigate ambiguity.</li><li>Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.</li><li>Customer-focused, flexible, and results-oriented approach.</li></ul> <h3>Technical / Functional Skills</h3><ul><li>Corporate client and intermediary relationship management.</li><li>Health insurance and African insurance market knowledge.</li><li>Client retention, renewals, cross-selling, forecasting, and profitability management.</li><li>Proposal development, client reporting, invoicing, and contract-delivery oversight.</li><li>Ability to work across multiple systems and tools.</li><li>Advanced Microsoft Office skills.</li></ul> <h3>Nice to Have</h3><ul><li>Working knowledge of Agile project management; certification is preferred.</li><li>French or Portuguese language skills.</li></ul> <h2>Why Join Us</h2><ul><li>Competitive salary.</li><li>Multicultural and hybrid working environment.</li><li>Private Medical Insurance.</li><li>Employee Wellbeing Benefits.</li><li>Educational Development Program.</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Client Manager Africa - Cigna Healthcare

<h1>About Cigna Healthcare</h1>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.Our mission is to improve the health, well-being, and peace of mind of those we serve. You will join a globally recognized organization where trust, clear communication and a positive culture shape how we work. Our leaders are consistent, approachable and supportive, helping you maintain balance while doing meaningful work.We look for people who thrive in collaborative environments, care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives. YOUR JOB<ul><li>As Claims Representative you analyze claims in respect of client medical costs.</li><li>You adjudicate medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.</li><li>You analyze reimbursements according to the contract agreements and assess, code and calculate them using a computerized claims processing system.</li><li>You pass communications to the communication team to solve or preempt any possible issues with your stakeholders.</li><li>Monitor turnaround times to ensure your claims are settled within required time scales, highlighting to your supervisor when this is not achievable.</li><li>You take responsibility/ownership of complex cases. You handle them accurately and with the personal attention that is required.</li><li>You keep your knowledge up to date with respect to the medical information necessary for handling claims and you take part in trainings to ensure you are up to date with policies, processes and other required information.</li><li>You are attentive to inaccuracies in the files and communicate them to your team leader/departmental head.</li><li>Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.</li><li>Carry out other adhoc tasks as required in meeting business needs.</li></ul> YOUR PROFILE<ul><li>Diploma or degree in a relevant field.</li><li>Previous experience handling medical claims within a health insurance or healthcare provider environment is an added advantage.</li><li>Strong working knowledge of English, with confidence communicating with both internal and external stakeholders.</li><li>French language proficiency is an added advantage.</li><li>Previous experience in an analytical role with strong numerical ability with a high level of accuracy and attention to detail is desirable.</li><li>Good analytical and problem-solving skills, with the ability to review information and make sound decisions.</li><li>Customer-focused mindset, with the ability to balance accuracy, service and operational requirements.</li><li>Ability to work independently, take ownership of tasks and escalate appropriately when required.</li><li>Ability to adapt quickly to changing processes, priorities and systems.</li><li>High level of integrity and discretion when handling confidential and sensitive medical or customer information.</li><li>Proactive and collaborative approach, with a willingness to share knowledge and best practices with colleagues.</li><li>Comfortable learning and working with computer-based applications and claims processing systems.</li></ul>About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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