Client Manager Africa - Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.Our mission is to improve the health, well-being, and peace of mind of those we serve.You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.Identify cross-selling opportunities within the existing client portfolio and present...