Mastercard Foundation

THE OPPORTUNITYThe Director, Incident Management &amp; Investigations will lead the Foundation’s efforts to prevent, detect, and respond to incidents including fraud, safeguarding, abuse, and other critical matters. This role is responsible for establishing and overseeing robust incident management and investigation frameworks, ensuring alignment with the Foundation’s values, legal obligations, and strategic priorities. The Director will manage internal investigations and coordinate external consultants, while fostering a culture of integrity, accountability, and continuous improvement.WAYS YOU CAN CONTRIBUTELeadership &amp; Strategy<ul><li>Lead the design and implementation of the Foundation’s incident management and investigations capability aligned with the organization’s safeguarding, program delivery, and ERM efforts.</li><li>Provide strategic direction and oversight for incident response and investigations across the Foundation.</li><li>Lead development of investigation methodologies (fact-finding, interviews, documentation, chain of custody) with emphasis on protecting vulnerable beneficiaries and whistleblower protection.</li><li>Collaborate with Assurance, ERM, and other functions to ensure cohesive and proactive risk management.</li></ul>Policy &amp; Framework Development<ul><li>Develop and maintain policies, protocols, and procedures for incident management and investigations.</li><li>Ensure frameworks are aligned with legal and regulatory standards and the Foundation’s values.</li></ul>Incident &amp; Investigation Management<ul><li>Oversee the intake, triage, and resolution of reported incidents.</li><li>Lead or coordinate internal or external investigations related to safeguarding concerns, fraud, misuse of funds, misconduct by staff/partners/volunteers, and program integrity incident and manage external investigative consultants.</li><li>Ensure investigations are conducted impartially, confidentially, and in compliance with legal/regulatory requirements and coordinate internally and external with Legal Counsel as needed.</li><li>Conduct root cause analyses and recommend corrective actions.</li><li>Lead incident response for high-risk or high-severity incidents affecting beneficiaries or program operations; coordinate with Programs, IT Security, Compliance, Legal, HR, and Communications.</li><li>Ensure timely containment, remediation, and transparent, appropriate communication to stakeholders as allowed by policy and law; conduct post-incident reviews (PIRs).</li><li>Maintain incident records, timelines, and dashboards; track remediation actions and closure.</li></ul>Reporting &amp; Governance<ul><li>Prepare and present reports on significant incidents and investigations to senior leadership and governance bodies.</li><li>Ensure lessons learned are documented and shared across the Foundation to inform policy and practice improvements.</li></ul>Training &amp; Capacity Building<ul><li>Develop and deliver training programs on effective management of fraud and incidents.</li><li>Build internal capacity and awareness to foster a culture of compliance and ethical conduct.</li></ul>Stakeholder management<ul><li>Build strong relationships with Program teams, Legal, IT Security, Compliance, Internal Audit, HR, Communications, and external partners.</li><li>Coordinate with external safeguarding bodies, sector networks, and, where applicable, law enforcement in line with policy and legal requirements.</li></ul>People and risk culture<ul><li>Lead, mentor, and develop the team; manage workload, performance, and professional development.</li><li>Promote a culture of integrity, accountability, and learning from incidents across the organization and its programs.</li></ul>WHO YOU ARE<ul><li>7–12 years of experience in investigations, safeguarding, compliance, NGO operations, or related areas; leadership experience preferred.</li><li>Bachelor’s degree in Law, Criminology, Social Work, Public Administration, Human Rights, or a related field.</li><li>Certifications such as CFE, CISM, CISSP, GIAC, or specialized safeguarding certifications.</li><li>Experience in NGO sectors, development programs, or humanitarian settings.</li><li>Experience coordinating with external counsel, law enforcement, or safeguarding authorities.</li><li>Knowledge of data analytics for investigations and program integrity (eDiscovery tools, data visualization).</li><li>Strong knowledge of investigative techniques, interviewing, evidence handling, and documentation standards in humanitarian/philanthropic contexts.</li><li>Familiarity with safeguarding frameworks, incident response, risk management concepts, and donor reporting.</li><li>Excellent analytical, critical-thinking, and problem-solving skills.</li><li>Strong written and verbal communication; ability to present to senior leadership and external parties while observing the Foundation values.</li><li>Ability to manage confidential information with discretion and sensitivity to beneficiaries.</li><li>Expertise in investigation and incident management principles.</li><li>Strong understanding of legal and regulatory frameworks governing investigations.</li><li>Exceptional communication, stakeholder engagement, and reporting skills.</li><li>Demonstrated integrity, courage, and cultural sensitivity.</li><li>Ability to lead cross-functional teams and manage complex, sensitive issues.</li><li>Strategic thinking and problem-solving capabilities.</li><li>Resilience and decision-making under pressure.</li><li>Collaborative across Programs, Legal, IT Security, Compliance, HR, Communications, and Partnerships.</li></ul> The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Completion of satisfactory business references and background checks are essential conditions of employment. For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/ Follow the Foundation on Twitter at @MastercardFdn

Director, Incident Management & Investigations

THE OPPORTUNITYReporting to the Director, Agrifood Systems, the Head for Agrifood Systems will be responsible for the development and implementation of transformative programs for the Foundation’s Pan-African Programs team. A multi-faceted strategy, the Foundation’s Agrifood Systems strategy, for Pan African Programs, aims to unlock millions of sustainable, dignified and fulfilling work opportunities for young women and men in Africa, in the sector, in line with the Foundation’s Young Africa Works strategy. WAYS YOU CAN CONTRIBUTEStrategic Implementation<ul><li>Interpret and cascade the agrifood systems strategy roadmap of the Foundation to enable the successful execution of Pan African Programs’ portfolio in support of the Young Africa Works strategy. </li><li>Develop new regional and Pan-African partnerships with a variety of organizations, beyond the established, to create systemic impact in the sector for youth to thrive.</li><li>Partner with the Country Program teams to provide timely and context aligned support for the implementation of agrifood systems, agribusiness, climate and related country portfolios. </li><li>Lead in the creation of collaboration platforms and networks relevant to enabling the scaling and acceleration of agrifood systems and agribusiness programs. </li><li>Play a key role in driving the Foundation’s thrust on agrifood systems, agribusiness and climate resilience. </li><li> Support country teams to regularly collect and collate learnings from the programs under implementation</li><li>Synthesize, socialize, and integrate learnings from country and regional programs to feed into future development/co-creation processes. </li><li>Ensure country and regional teams have tangible access to technical expertise in agrifood systems. </li><li>Co-lead management of the community of practice in agrifood systems &amp; Climate to aid the learning agenda internally and externally.</li></ul> Stakeholder Engagement <ul><li>Represent the Foundation as a senior spokesperson at key conferences, workshops and media events and build relationships with senior figures within donors, foundations, private sector and governments to build awareness and strengthen the brand and public profile of the Foundation and its programs.</li></ul> Leadership and Collaboration <ul><li>Lead, manage, motivate, and develop staff within the agriculture thematic team and ensure they have clear objectives and accountabilities against which individual and team performance is regularly assessed.</li><li>Provide functional leadership to agrifood systems staff in country programs, ensure they have a complete understanding of objectives and approaches aligned with the enterprise- level agriculture strategy of the Foundation.</li><li>Collaborate with colleagues across functions and countries to deliver the Foundation’s work in agrifood systems.</li></ul>WHO YOU ARE<ul><li>Minimum twelve (12) to fifteen (15) years of experience in agricultural sciences, agribusiness, agrifood systems, nutrition, rural development, climate-smart agriculture, or a related sector, with at least seven (7) years of experience leading and managing teams.</li><li>PhD or Master’s degree in agricultural sciences, agricultural Economics, or a related field.</li><li>Demonstrated expertise and established networks across agriculture, agrifood systems, value chain development, private sector engagement, and inclusive market systems development in Africa.</li><li>Experience in program development.</li><li>Experience with initiating large, complex programs, preferably in the agriculture and agribusiness space. Experience in youth empowerment and agri-preneurship is an added advantage.</li><li>Proven experience in effectively engaging and collaborating with high-level government officials, key partners, media, business leaders, and other network influencers.</li><li>Experience with public speaking at conferences and other forums, including media interaction. Formal media training would be an asset.</li><li>Exposure t o systems thinking, with the ability to understand and engage diverse stakeholders across agricultural ecosystems and design programs that address root causes, market barriers, and opportunities for scale.</li><li>Substantive knowledge of key issues, emerging trends, and barriers in agriculture, agribusiness, agrifood systems transformation, climate resilience, and youth employment across Africa.</li><li>Strategic thinker with strong influencing skills and the ability to translate enterprise-level agriculture priorities into practical portfolio strategies and implementation approaches.</li><li>Ability to interact with diverse and senior stakeholders.</li><li>Strong commitment to advancing dignified and fulfilling work opportunities for young people, especially young women, through inclusive development of agricultural value chains.</li><li>Working knowledge in translating agriculture programming into dignified and fulfilling work, enterprise pathways, market systems, and scalable employment outcomes across value chains</li><li>Demonstrated strong organizational skills with excellent prioritization and attention to detail.</li><li>Fluency in English with working knowledge in French and/or Portuguese would be an added advantage</li><li>Comfortable and highly effective when faced with ambiguity and/or complexity. Able to formulate and develop new or creative ideas and approaches.</li><li>Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.</li><li>You have a commitment to Mastercard Foundation’s values and vision.</li></ul> The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Completion of satisfactory business references and background checks are essential conditions of employment. For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/ Follow the Foundation on Twitter at @MastercardFdn

Mastercard Foundation

Director, Incident Management & Investigations

Mastercard Foundation

Head Of Agrifood Systems, PANA

Mastercard Foundation