Urgent Action Fund

<h2>Who We Are</h2><p>Urgent Action Fund-Africa (UAF-Africa) is a consciously feminist, women’s human rights pan-African Fund registered in Kenya and Zimbabwe. Operating as a virtual organisation, the Fund has a strategic presence across Africa’s five sub-regions: North Africa: Cairo, (Egypt); Nairobi (Kenya), Kampala (Uganda); Central Africa: Douala &amp; Yaoundé (Cameroon); Southern Africa: Harare (Zimbabwe), Lilongwe (Malawi), Antananarivo (Madagascar); Johannesburg, Pretoria &amp; Cape Town (South Africa), Gaborone (Botswana), and West Africa: Ouagadougou (Burkina Faso).</p><p>Recognising the need to move resources rapidly where opportunities and threats arise and decline quickly, UAF-Africa uses a Rapid Response Grantmaking mechanism to support unanticipated, time-sensitive, innovative, and unique initiatives that promote women’s agency in democratic governance, economic, environmental, and climate justice, natural resources governance, and conflict transformation, while protecting their personhood, integrity, and rights.</p><h2>Position Overview</h2><p>Reporting to the ICT &amp; Database Assistant, the ICT &amp; Database Intern will provide first-line ICT support and assist with routine database, Microsoft 365, information security, asset management, documentation and digital workplace activities. The role offers practical learning experience while contributing to reliable day-to-day ICT service delivery across UAF-Africa’s virtual working environment. Complex technical issues and higher-level systems administration matters will be escalated to the ICT &amp; Database Assistant.</p><h2>Duties and Responsibilities</h2><h3>ICT User Support</h3><ul><li>Respond to first-line user support requests, including password resets, access issues, application support, and routine troubleshooting, and escalate unresolved or complex matters to the ICT &amp; Database Assistant.</li><li>Support the set-up, configuration, and routine maintenance of laptops, mobile phones, printers, and other ICT equipment.</li><li>Assist with basic hardware, software, operating system, and connectivity troubleshooting.</li><li>Support virtual meetings, webinars, and other online organisational events as assigned.</li><li>Log, categorise, and track support tickets in the helpdesk system, and follow up on their resolution status.</li></ul><h3>Microsoft 365 and Digital Workplace Support</h3><ul><li>Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Forms.</li><li>Support routine user account administration, permissions, and access rights updates under the supervision of the ICT &amp; Database Assistant.</li><li>Assist with ICT onboarding and offboarding activities, including equipment preparation, account checklists, and access documentation.</li><li>Support the organisation and maintenance of documents and records within approved digital repositories.</li></ul><h3>Database and Information Management Support</h3><ul><li>Assist with data entry, validation, record updates, and routine data-quality checks within organisational databases.</li><li>Support data-cleaning exercises and identify incomplete, duplicate, or inconsistent records for review.</li><li>Assist with the preparation of approved database reports, dashboards, and data extracts.</li><li>Support user access administration and routine user inquiries relating to organisational databases.</li><li>Assist with user testing of database enhancements and document issues, test results, and recommended follow-up actions.</li></ul><h3>ICT Asset Management</h3><ul><li>Maintain an accurate inventory of ICT equipment and asset records.</li><li>Support the issuance, return, transfer and verification of ICT assets and related documentation.</li><li>Assist with periodic physical verification of ICT equipment and follow up on identified discrepancies.</li><li>Perform minor equipment maintenance and coordinate other servicing needs under supervision.</li></ul><h3>Cybersecurity and Compliance Support</h3><ul><li>Assist with routine monitoring of antivirus and endpoint protection status and escalate identified concerns.</li><li>Support cybersecurity awareness activities and promote safe use of organizational systems and information.</li><li>Report suspected phishing, unauthorized access, data-security concerns, and other ICT incidents promptly.</li><li>Support adherence to ICT policies, data-protection requirements, access controls, and approved procedures.</li></ul><h3>Reporting, Documentation, and Continuous Improvement</h3><ul><li>Maintain ICT service records and assist in preparing periodic summaries of support tickets, recurring issues, asset movements, and other agreed ICT indicators.</li><li>Draft and update user guides, induction materials, knowledge articles, and standard operating procedures for review by the ICT &amp; Database Assistant.</li><li>Use approved AI-assisted tools responsibly to support day-to-day business operations, documentation and productivity.</li><li>Participate in testing and implementation of new ICT tools, process improvements, and digital solutions.</li><li>Research emerging technologies and share practical observations that may improve operational efficiency.</li><li>Perform any other relevant duties assigned by the supervisor, consistent with the learning objectives of the internship.</li></ul><h2>Qualifications</h2><ul><li>A degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field.</li><li>At least one-year relevant experience and relevant introductory training or certification in Microsoft 365, databases, networking, or cybersecurity will be an added advantage.</li></ul><h2>Skills and Experience</h2><ul><li>Basic understanding of Windows and macOS environments.</li><li>Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.</li><li>Basic understanding of database concepts, data quality, and responsible information management.</li><li>Basic knowledge of computer hardware, software installation, and troubleshooting.</li><li>Awareness of cybersecurity, confidentiality, and data-protection principles.</li><li>Knowledge of, or willingness to learn, approved AI-assisted productivity tools.</li><li>Strong organisational skills, attention to detail, and ability to manage multiple priorities.</li><li>Good written and verbal communication skills and a service-oriented approach.</li><li>Ability to work independently, take initiative, learn quickly, and escalate issues appropriately.</li><li>Experience working in a virtual or multicultural environment will be an added advantage.</li><li>Commitment to UAF-Africa’s feminist values, women’s human rights, and social justice.</li></ul><h2>Learning Outcomes</h2><p>By the end of the internship, the intern is expected to have gained practical exposure to:</p><ul><li>ICT service management and first-line user support.</li><li>Microsoft 365 and digital workplace administration.</li><li>Database support, data quality, and operational reporting.</li><li>ICT asset management and documentation controls.</li><li>Cybersecurity awareness and responsible information handling.</li><li>Digital process improvement and responsible use of AI-assisted workplace tools.</li></ul><h2>Work Environment</h2><p>UAF-Africa is an equal opportunity employer and is committed to creating an inclusive environment for all employees. The position is based in Nairobi, Kenya.</p><h2>How to apply</h2><h3>How to Apply</h3><p>Candidates interested in applying for this role should register on the UAF-Africa recruitment portal and apply using the link below:</p><p>Apply through the UAF-Africa recruitment portal</p><p>No phone calls, please.</p><p>We thank all applicants, but only shortlisted candidates will be contacted.</p><p>To learn more about UAF-Africa and our programmes, visit the UAF-Africa website</p><h2><br></h2>