ICT & Database Intern

Urgent Action Fund-Africa (UAF-Africa) is a consciously feminist, women’s human rights pan-African Fund registered in Kenya and Zimbabwe. Operating as a virtual organisation, the Fund has a strategic presence across Africa’s five sub-regions: North Africa: Cairo, (Egypt); Nairobi (Kenya), Kampala (Uganda); Central Africa: Douala & Yaoundé (Cameroon); Southern Africa: Harare (Zimbabwe), Lilongwe (Malawi), Antananarivo (Madagascar); Johannesburg, Pretoria & Cape Town (South Africa), Gaborone (Botswana), and West Africa: Ouagadougou (Burkina Faso).Recognising the need to move resources rapidly where opportunities and threats arise and decline quickly, UAF-Africa uses a Rapid Response Grantmaking mechanism to support unanticipated, time-sensitive, innovative, and unique initiatives that promote women’s agency in democratic governance, economic, environmental, and climate justice, natural resources governance, and conflict transformation, while protecting their personhood, integrity, and rights.Reporting to the ICT & Database Assistant, the ICT & Database Intern will provide first-line ICT support and assist with routine database, Microsoft 365, information security, asset management, documentation and digital workplace activities. The role offers practical learning experience while contributing to reliable day-to-day ICT service delivery across UAF-Africa’s virtual working environment. Complex technical issues and higher-level systems administration matters will be escalated to the ICT & Database Assistant.Respond to first-line user support requests, including password resets, access issues, application support, and routine troubleshooting, and escalate unresolved or complex matters to the ICT & Database Assistant.Support the set-up, configuration, and routine maintenance of laptops, mobile phones, printers, and other ICT equipment.Assist with basic hardware, software, operating system, and connectivity troubleshooting.Support virtual meetings, webinars, and other online organisational...