Branch Manager – Westlands

PURPOSE:

To drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

PRIMARY RESPONSIBILITIES:

• Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
• Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
• Enforcing of credit control compliance and debt management standard.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
• Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
• Renewal follow-up to achieve the renewal retention ratios
• Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
• Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
• Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
• Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.

GENERIC DUTIES

• Carry out performance appraisal, coaching and mentoring staff;
• Participate in planning and budgeting for the department.

Academic and Professional Requirements

Education

•  Bachelor’s Degree in a relevant field,    E
• Professional Qualifications    Relevant Professional Qualification      E

Experience Required:

• Minimum of five (6) years’ relevant experience in a similar position, two (2) of which at supervisory level