CLIENT SERVICE ASSISTANT

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

The role is accountable for the day to day execution of creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis. The role will deliver operational effectiveness ensuring TAT on client account creation. The role sits in CIC Asset Management.

Key Responsibilities

• Timely and accurate execution of account opening requests.
• Verification of know your customer supporting documents.
• Converting and generating of account opening from web registration portal
• Manage and respond to emails from new business and static folder
• Receive and manage calls from customers.
• Review documents on death claims and lien request.
• Generate reports on daily account creations.
• Receive and ensure banking of cheques
• Carrying out due diligence on the documents received to change static information on bio data.
• Receive and serve customers
• Review KYC on new applications and death claims and advise clients accordingly
• Forward all sales leads queries are acted on appropriated and forwarded to sales Team leaders
• Manage queries emanating from campaigns
• Maintain the SLA and TATs for customer service

Who We’re Looking For

Qualifications

• Bachelors Degree in Business Related Studies
• Minimum of 1-year relevant experience.

Why Join Us?

Joining CIC Insurance Group in this role offers the opportunity to be at the heart of delivering seamless and efficient customer operations within a leading financial services organization. You will play a critical role in ensuring the timely creation, maintenance, reconciliation, and administration of client accounts, directly contributing to exceptional customer experiences and operational excellence. Working in a fast-paced, technology-driven environment, you will collaborate with cross-functional teams to enhance process efficiency, uphold high standards of accuracy and compliance, and support the delivery of service excellence.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.

The application should reach us by close of business on 23rd July, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August, 2026 consider your application unsuccessful.

CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.

N/B: This job advert is open to both internal and external candidates.