Commercial Effectiveness Manager, Middle Africa

The position

• As our new Commercial Effectiveness Manager, you will lead the development of the Commercial Effectiveness strategic plan for Middle Africa Affiliate. You will drive implementation of the new Future Frontline Customer Engagement (FFCE) plan as well as drive best practice sharing culture and serve as critical strategic partner to Sales, Marketing, Medical and Markets access teams. This position reports to the Head, Commercial Affairs and Strategy (CAS), Middle Africa.

The position is based in Nairobi.
Your key accountabilities will be:

• Liaise with stakeholders, understand business needs, challenges, and opportunities, and propose CRM solutions. Work according to Business Ethics procedures, local law, NN way and NN policies & guidelines. Acts as focal point of contact for IQVIA.
• Collaborate with the Commercial IT organization to monitor and report progress on IO Engage, new features deployment and upgrades. Own, monitor, and report progress on IO Engage new features deployment and upgrades and train users, improve customer experience. Customize and extract reports from IO Engage and support in analysing business trends.
• Create charts and scheduling of activities and track to ensure tasks are completed and update stakeholders. Develop tactics to coordinate change management process and embed changes in ways of working.
• Collaborate with team members to develop, implement, support, and refine sales training processes and methodologies to enhance operational efficiency and commercial team productivity. Work collaboratively with cross-functional teams to ensure seamless coordination and alignment of commercial initiatives.
• Analyse data and metrics to identify trends, opportunities, and challenges, to drive business growth. Create sales forecasting and territory planning reports to optimize resource allocation and sales target achievement. Establish and maintain sales and marketing performance dashboards and reports, providing regular updates and insights to be integrated into business planning, leadership, and executive leadership teams.

Qualifications

• As our Commercial Effectiveness Manager, you need to have good business understanding and excellent analytical skills. You need to be customer centric and have ability to partner effectively with internal and external stakeholders at various levels. On a personal level you should have strong communication skills with the business understanding mindset and strategic thinking.

To be effective in this role, it is mandatory to have:

• Bachelor’s degree in life sciences or finance or business-related field. MBA desirable.
• Min. 3 years of experience in similar role.
• Expertise in using and managing sales enablement tools and CRM systems, using data driven tools such as Power BI, Qlik, Tableau, Excel, or others.
• Strong analytical skills with the ability to derive insights from complex data sets and make data-driven recommendations.
• Excellent presentation skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced, dynamic environment.