Community Relations Manager

The Community Relations Manager will lead and coordinate all community engagement, stakeholder management, and support social impact initiatives for Tatu City Limited while overseeing the Tatu City Labour Desk and local workforce development programs. The role is responsible for fostering positive relationships between the company and surrounding communities, local administration, public institutions, residents, and other strategic stakeholders to support harmonious coexistence and sustainable development.

Key Responsibilities

• Develop and implement community engagement strategies aligned with the company’s vision and operational objectives.
• Build and maintain strong relationships with local communities, residents’ associations, county government representatives, chiefs, youth groups, schools, and community-based organizations.
• Act as the primary liaison between Tatu City Limited and surrounding communities.
• Coordinate regular stakeholder forums, barazas, sensitization meetings, and engagement sessions.
• Monitor community sentiment and provide timely feedback to management on emerging issues, risks, and opportunities.
• Support with developing and overseeing CSR initiatives that create meaningful social impact and align with the company’s sustainability agenda in partnership with the CSR Officer.
• Receive, investigate, and manage community complaints and grievances professionally and promptly.
• Lead conflict resolution initiatives and mediation efforts between the company and community stakeholders.
• Develop grievance management mechanisms and escalation procedures.
• Ensure all community-related incidents are documented and resolved within agreed timelines.
• Prepare monthly and quarterly reports on community engagement activities, risks, trends, and impact metrics.
• Provide strategic oversight and operational supervision of the Tatu City Labour Desk and its administration functions.
• Supervise and support the Labour Desk Administrator to ensure efficient and professional service delivery.
• Ensure accurate recordkeeping and maintenance of databases for all registered skilled, semi-skilled, and unskilled community labourers.
• Oversee tracking of employed and unemployed individuals registered through the Labour Desk.
• Ensure regular labour market and skills needs analyses are conducted with contractors to identify workforce requirements and align these with training initiatives.
• Oversee implementation and coordination of the Tatu City Training Academy and associated curricula to support local workforce development.
• Monitor and track graduate placement outcomes and employment uptake within Tatu City projects and contractors.
• Ensure contractors comply with local labour employment obligations and community hiring commitments as stipulated in contractual agreements.
• Oversee management and coordination of casual labour requirements across projects and operational areas.
• Manage community expectations regarding employment opportunities, recruitment processes, and training programs.
• Support planning and execution of community engagement activities, recruitment drives, training forums, and labour-related events.
• Develop labour desk performance reports, workforce statistics, and community employment impact updates for management review.
• Ensure the Labour Desk operates in compliance with company policies, labour regulations, and stakeholder engagement commitments.
• Must have a Bachelor’s degree in Community Development, Public Relations, Social Sciences, Human Resource Management, Communications, or a related field.
• Minimum of 10 years’ experience in community relations, stakeholder engagement, labour coordination.
• Strong understanding of community engagement, labour coordination, conflict resolution, and stakeholder management.